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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 369699 Views
  • 2 replies
  • 2 kudos

Change Plan

Hi there! I would like to make it simple!Now are two years that i'm with o2, in 2018 i've got an iphone xs max with a plan of 100 gb, and in 2019 i've upgraded to an iphone 11 pro max with a plan of 90gb! The second plan was really slow and now my mo...

Kekkof89 by • Level 1: Joiner
  • 528 Views
  • 1 replies
  • 0 kudos

Visual voicemail

I am trying to setup visual voicemail and the instructions tell me to add idata bolt on but it’s not coming up as an option on add ons

Tonycav by • Level 1: Joiner
  • 579 Views
  • 2 replies
  • 0 kudos

Transferring existing number

I’ve purchased two additional SIM’s for family members. Unfortunately I’m unable to transfer their existing mobile numbers keep getting a fail validation email message from O2. I also tried to set them up a MyO2 account to see if that solves it but t...

WB312 by • Level 1: Joiner
  • 1317 Views
  • 6 replies
  • 0 kudos

Bolt on not working

I've run out of data and bought a bolt-on. I've had a text confirming it has been added but it isn't working. I haven't got any data and I'm getting a "sign-in to network" notification on my phone (when not on wifi. Can't get through on chat or phone...

JackC219 by • Level 1: Joiner
  • 3300 Views
  • 2 replies
  • 0 kudos

How do I manage another sim card

I have another pay as you go SIM card for an automatic gate system. How do I manage this/ top up without having to remove the sim from the gate controller each time?

Am I 5G?

HiI had a sim only deal which was £20PM for 100GB however I've now added a 5G handset to my account (upgrade). I'm now in a 15GB tariff.Can anyone tell me if I'm likely to be a 5G tariff or if there is anything I particularly need to do if I wanted t...

Sherlock by • Level 1: Joiner
  • 1062 Views
  • 4 replies
  • 0 kudos

Sim unprovisioned

I lost phone, got new one and new sim. Kept old number but can't get connected to network. Get sim 1 unprovisioned message. No way to contact them. Help?

Ss by • Level 1: Joiner
  • 914 Views
  • 4 replies
  • 0 kudos

Parental settings

Hello, just wondering how do a turn off the parental settings, as there stuff a cant search for on the internet

direct debit

how do i set up a direct debit? I cannot get through telephone call as its only for urgent lines.

faye by • Level 1: Joiner
  • 652 Views
  • 2 replies
  • 0 kudos

Buying old contract phone.

I’m considering buying an old o2 contract phone for my son. But putting a payasyougo o2 sim in it. I am wondering if they still IMEI block. My worry is I buy it from this person. That they may still have a contract going, however that they could stop...

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