Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! SIM Failure

Yesterday I had the message SIM Failure appear and have not had any service since. Ive tried turning iphone 6s on and off, software is up to date, tried removing sim and cleaning and putting back. Ive tried my sim in another iphone and still get the ...

Resolved! Ume ltd

Charges and who are they

Em1980 by Level 1: Joiner
  • 2 replies
  • 0 kudos

When will I see the money owed to me?

Thanks for the informed advice you guys give out on here. I don't know why you support O2 when the same problems crop up so often, but you are providing help.Just a few things I have found out. In January I was told that O2 couldn't access my bank ac...

JeanF by Level 1: Joiner
  • 24 replies
  • 0 kudos

Resolved! PAC codes on pay monthly contract

Hi everyone, I was in a 24-month contract of a M4 Aqua phone set-up by ex-girlfriend, the phone number was originally mine but now my number is tied to her account, the contract is now up but i'm still paying monthly for the data and calls - roughly ...

Newbie125 by Level 1: Joiner
  • 18 replies
  • 0 kudos

Resolved! 08000641087 Call From O2

Hi all just got a call from 08000641087 said it was from o2 and to ring another number to stop marketing calls from o2 i don't know what they want as i am a sim only contract and defiently don't need a new handset.

ste064 by Level 3: Thinker
  • 13 replies
  • 0 kudos

Resolved! returned item

i returned an item last year a tablet i even have the proof of postage and im now getting debt collectors asking me for money for the item i had already returned to o2 so what is going on

return1 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Change password help

How can I change my password please? 

Fi2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill date

Last month I was off sick leaving me short on my salary. Realising I couldn’t pay my bill this month I decided to change the bill date to the beginning of next month knowing I could cover the extra cost. I had a online chat with a person regarding my...


I payed 100£ deposit on the 2d of January 2018. I was told I can have my money back after the third payed bill (no delay on payment of course). I was told I can call and ask for the money back or if I do not call the money would be automatically put ...

dreamsover by Level 1: Joiner
  • 17 replies
  • 0 kudos