Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wifi and 4G Calling

Hi, I've not long joined O2 on to a SIM only plan, I have an iPhone XS Max running the latest verison of iOS. I don't seem to be able to setup Wifi calling and 4G calling, I keep trying to enable on the phone and it directs me to the O2 site and then...

Changing my tariff downwards

I'm going to have trouble with my current tariff and paying my bill and I can't change to a lesser tariff

Network down in area so I need Wifi calls

The network is down in my area and it states it won’t be back up till Saturday. I switched on my WiFi calls for work and I was still having problems, I was informed I have to contact O2 to get my WiFi calls switched on is this correct?

Changing bill date

I'm currently trying to contact 02 to see if I can get my bill moved forwards a few days as my wage has changed to the end of the month and my bill goes out on the 26th so it's still getting paid but abit late and this doesn't sit well with me I woul...

Order Date not fulfilled

Hi there why would you give an delivery date that cant be fulfilled by the delivery company, placed an order which was due to delivered today but cannot be delivered by DPD until tomorrow, thoroughly not happy with the whole experience of upgrading a...

Refundable deposit

Hi All, When I opened an account I had to pay a deposit due to a low credit score (new to the country). I was told it would be paid back after three months. Now I see O2 has deducted it off my account on the Data account. I have been trying to contac...

Account access

Hi, I can log into my account no problem with current email and password. When I try to go to any of the services for example, Billing. The website asks me to log in again? When I re enter my details it says it doesn't recognise them? I'm trying to a...

Overcharged

I am being overcharged for my phone contract. I recently upgraded through carphone warehouse a few months ago to a new contract costing £30 pounds per month (was agreed). However, since then I have been charged over £34 per month which was the cost o...

Resolved! Replacement sim

Hi, my sim keeps "restarting" so i'm assuming it's damaged (cleanded it & phone, no joy). I've tried calling on 202 (urgent requests only) texting and searching My o2 but i'm getting nowhere. Any advice please? Thanks.

Promise to pay

Hello,Please can someone from support add a promise to pay for the 22/05/2020. The bill is overdue but due to reduced hours we can't pay until then which is my partners next payday.Thanks

O2

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