Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Infuriating Click and Collect Service

Can anyone supply me with an email address to raise a complaint with O2? I've placed an upgrade order online yesterday for click and collect and the store still have no record of my order. The infuriating parts? Well... -I choose the Blackburn store,...

Arrpi87 by Level 2: Apprentice
  • 11 replies
  • 0 kudos

Resolved! Credit report Error/ O2 credit referral

I have been having a nightmare trying to get in touch with O2 credit referrals by email.The staff at O2 have been lovely but can’t do much apart from give me the email address.Basically I had a default on my account from 2015 which I satisfied in Apr...

Bzjones by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Upgrade credit checks

Ok so my credit rating has dropped and my contact is coming up for renewal. I do need to get a new phone and I want to stay with o2 but I’m worried they could decline me. I have been with o2 for 15 years plus, always paid by bill and never missed a p...

Resolved! Moved to Australia - How do I cancel my contract?

Hi Everyone, I have recently moved to Australia for at least the next 4 years. I have an O2 refresh contract that was completed about 7 months ago so is just rolling over. I cannot cancel my contract on the App, there is no longer email support and d...

Resolved! Bill

Am struggling to pay this months bill got financial difficulties

Karen by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! sending texts from the web

Hi, There used to be a feature on the o2 webpage where you could send texts. I've been searching but i can't find it. Why do I want it? Because I am working abroad (out of the Travel zone) and it costs me 50p per text. I am not willing to pay this ro...

Ro by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Free tablet with Samsung s9+

Hey guys,I took out a contract with o2 for a Samsung galaxy s9+ on the 3rd of June and it said on the contract that with the latest Samsung's you get a free tablet which drew my to the deal so I took out the contract but still haven't received my tab...

Liveplay by Level 1: Joiner
  • 11 replies
  • 0 kudos

Pay Monthly Customers Rewards

Do contract customers get no rewards now? Been a customer for years and feel I get not alot back. Loyalty means nothing these days mind you.

BigLanny by Level 1: Joiner
  • 2 replies
  • 0 kudos