Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

ADDITIONAL PHONE TO EXISTING ACCOUNT

I had an additional phone added to my account for my daughter, which was a painful process. Now I need to add an additional identical package to my account for my Son, but at present you are not taking new orders on the phone. Both their mother and I...

Change mobile number

Hi I would like to change my mobile number I’ve had it for several years. I’m trying to find customer services number to request this however I can’t find it anywhere on site. Is anyone able to advise? Thanks I’m advance

Resolved! How can I contact O2 from overseas to cancel my contract?

I have a 12-month SIM-only contract that is ending shortly, and I don't want to continue paying for it after the 12 month period ends as I no longer live in the UK. It seems that O2 are only taking urgent calls which is completely understandable, but...

Resolved! 4G & WiFi Calling not working

Hi,I recently took out a SIM only, ported my number on Tuesday. The only thing that doesn't work is can't activate 4G and WiFi calls. They're are activated on my account and that was confirmed by an O2 agent yesterday. They even said they'd reprovisi...

Upgrade

I wanted to know if I am able to upgrade my phone only but keep my same tariff. As I am happy with everything I have but thought I could give my daughter the phone for her o2 contract sim into and I keep my one I have.

Water-damaged phone

Help. My Nokia 5 fell in a water trough (only for about 5 seconds). I've since received and opened a text message, but now the phone is activating on its own accord, flicking through its functions willy-nilly, but I can't get the controls to respond ...

idata bolt on disappeared

Hi there, my idata bolt on has disappeared, which means no visual voicemail. Neither the app or the website gives me the opportunity to add that bolt on. Of course, I can't message help and am discouraged from calling customer services. I've tried th...

O2 OPEN - Kept showing Old Contract - Now Shows Inelligible

Hi Anyone I upgraded roughly the beginning of March from an O2 Refresh tariff and phone, to another O2 Refresh tariff and phone. I was told about the discount I could get during my call with the sales advisor, who checked and confirmed the company I ...

Mobile Data not working

Hi All, My Myo2 app and online states if have 3.99GB of 6.99GB but i can't get mobile data on my phone as it says i have no data. if that makes sense. I even put a 2gb bolt on yesterday and have have a email confirmation, usually by text. Has anyone ...

Help with my tariff charges

Hi, I am currently on a £10 pay monthly Sim only tariff. I’ve just checked my bill statement and I’m actually being charged £10.53 for the tariff (plus an additional £2.60 VAT). Has anyone else had an increase in their tariff? (I switched to the new ...

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