Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment help

I recently ended one of my refresh contracts early with O2. I always make my payments via the mobile app and have not had an active debit set up for a while. Since I still have a device balance I expected to receive a final bill through the post howe...

Resolved! New phone contract, how do i use the Disney +

Hello,I just bought a new phone this week, how do i use the Disney+Cheers

Resolved! Not Registered On Network

I have just tried to make a call and I am told "Not Registerd on Network" I have trawled the internet looking for an answer but some of the solutions are beyond my technical ability. In the end I just turned the phone (S7) right off and turned on aga...

Resolved! End of the contract

My contract is about to be paid off in july and I'm not upgrading. Does my air time carry on as normal?

Resolved! How long for a name change?

I e-mailed my documents to O2 for a name change at the start of the week . I was told it would take up to 5 days to change.I called customer services after 6 days as I am waiting on upgrading my contract and it ends tomorrow, so I don't really want t...

Resolved! PROOF OF PURCHASE

Hi please could somebody tell me how to obtain proof of purchase for my s20 ultra i have 20 days to vlsim my gift but cannot get hold of anyone from 02 to ask for it its the smart watch i will be annoyed if i miss the deadline for the offer thank you

No network available when trying to make a call

Hi, I am a Pay monthly customer with a mobile contract also. My phone broke on tuesday **Personal info**19 i am having it repaired but as i suffer with mental health and respiorty issues also im having to self isolate for 12 weeks and im in the 9th w...

Resolved! Does my number stay the same when I upgrade

I am upgrading and I would like to have the same number as my previous phone, will it stay the same and do I select either I need a new sim or I don’t need a new sim at checkout?

Resolved! I pad

I want to buy the new I pad on a pay monthly, although I want to use it without airtime and pay purely for the device. The issue is it seems o2 only sell the device with cellular and an airtime plan.I already pay an airtime bill on my I phone 11 and ...

Resolved! Device Plan showing as a minus number

Hi. The device plan on my phone was settled a few months ago, but it's showing on my account as -£105 and the text messages I'm receiving also say this. What does this mean? Can someone help? Thanks.

O2

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