how to change from a direct debit account to PAYG ...

Julie8 · ‎03-06-2020

i have 2 phones on a monthly contract paying by direct debit how do i cancel my contract and go to PAYG using vouchers to top up

Bambino · ‎03-06-2020

@Julie8 See this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

I DO NOT WORK FOR O2

MI5 · ‎03-06-2020

@Julie8

A call to customer service is required to change your account type from contract to PAYG.

Explained here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎05-06-2020

Hey @Julie8 did you manage to sort this out or do you still need assistance?

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