Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 110335 Views
  • 15 replies
  • 5 kudos

Resolved! PAc Code

Hi, I would like to get my pac code as I'm moving to diffrent provider. I phoned number 4445 - spoke to secretary. went thourght the process than I was told that is I would like to leave O2 the waiting time to speak to someone is over 1h!!! Is there ...

Anonymous by Not applicable
  • 666 Views
  • 1 replies
  • 0 kudos

Resolved! How to make a complaint

I would like an email address or mailing address to which I can make a formal complaint about O2 and the poor service my husband and I have received as I don't like to use the telephone, and I know I cannot complain to the Ombudsman Service without f...

Anonymous by Not applicable
  • 887 Views
  • 2 replies
  • 0 kudos

Resolved! SIM card

A couple of weeks ago I went on live chat to ask how to change my contract SIM for a PAYG SIM, keeping my old number, as I was going abroad. As I had left it late and wouldn't be able to wait for it to be posted out I was told I could go to an O2 sto...

Phone broken, apple said they are not at fault o2 said the same

I have a year left on my contract my phone has died , its a manufactures problem with the apple phone, apple have said they only probide o2 with the phone and is given a year gaurantee. the fault lays on phone provider. my insurance wont give me a ph...

Anonymous by Not applicable
  • 1340 Views
  • 7 replies
  • 0 kudos

Resolved! Bill

Just returned from canada to a massive bill. Before i left i visited the O2 shop and got them to turn off roaming as I do not use this service. i have literly been billed for sending text message. To get this bill after I have told them to turn off a...

Anonymous by Not applicable
  • 1610 Views
  • 10 replies
  • 0 kudos

Resolved! Sim Only Default is Ruining My Life

I have recently begun the process of buying a house with my partner and whilst checking my credit I found out I had a default against me for £22.14.I understand that the telecommunications companies are not contractually obliged to tell their custome...

Anonymous by Not applicable
  • 1604 Views
  • 9 replies
  • 0 kudos

On Line Help

Does anyone know why the on line help has been down for the last couple of days please?

Anonymous by Not applicable
  • 1056 Views
  • 7 replies
  • 0 kudos

Resolved! Can't afford to pay

Hi guys, first post Basically, I've never missed a payment in the 10 years or so I've been with o2 but I've recently switched jobs so can't afford to pay on my usual day. I get my bill at the start of the month and the direct debit is set up for the ...

Anonymous by Not applicable
  • 1228 Views
  • 5 replies
  • 0 kudos

Resolved! Phone Charges on Pay and Go

I havent used my phone today and it has been at home with WiFi but I have been charged £1? Any clues why this might have happened?

Anonymous by Not applicable
  • 626 Views
  • 1 replies
  • 0 kudos