Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim swapped, no phone service

I've been having problems with my sim card for a couple of weeks, my phone (XS Max) kept suddenly not recognising it altogether. Last week I was walked through a number of checks and it was decided to send me a new, replacement SIM out. This finally ...

Cancelling tariff plan but not device plan

So, I am getting increasingly annoyed at the amount of money I am being charged for so little... When in comparison to other companies.I am happy to carry on paying for my phone, as that is what I'm contracted for, I can change my tariff whenever I p...

Multi Media Messaging MMS

Whilst I do receive some MMS (picture) messages directly, for others I just receive a text alert from O2 telling me I have a media message and have to access it via the O2 website using my mobile number and password. When I do that, I see that there ...

Upgrade

Good afternoon

Swap plastic sim to esim

Iv got an o2 SIM card but I want to swap it to an esim

Face recognition

I am trying to set up face recognition on my iphone11 but it keeps telling me to liwer the phone then says face recognition is not available. Is this my error or is it the phone?

I have been charged for a call I didn't make

Been charged for a call I didn't make

Resolved! Is this from 02?

Hi, my bill is due today but my payment isn't taken until the 21st. I've received a text message from 07389 890252 with message containing a url that clearly isn't o2, but the branding on the page looks like o2.The message is:"O2: Payment for your la...

Conference calls

My phone will not allow me to add a call to be merged can you help

Has anyone any idea how to get through to O2?

My phone is at the end of its contract. I’ve been wanting to upgrade for 2 weeks but nothing worked (upgrade site down). My non-contract rolled to another month but the standing order had ended. They diverted my outbound calls so I paid immediately. ...

O2

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