Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade from o2 to o2 but by third party

essentially, my upgrade is due on November 2015 bbut I vfancy a change now to an s5 from ihpone 5, on "my 02" says "£248" to buy out but does that mean i can only go thorugh o2 and not a third party? OR, because i am not due and want to go through a ...

Lasevia Limited Charge?

I have 4 charges of £4.50 from Lasevia Limited. I have'nt knowingly purchased anything - how has this happend and how can I make it stop!

Picture messages not sending or being received (by me)

Half of my picture messages come back after 3 days 'could not send' though I still get charged.All picture messages being received are now a website link from o2, which makes it take longer to access those pictures which has already led to mistakes c...

Resolved! Cooling period - device returned (contract not cancelled yet). Do I still pay the first bill?

Hello, I have a quick query. Last week I returned a device to O2 within the 14 day cooling period. Royal Mail delivered it via their special day delivery (tracked/signed) by the next day. I'm aware it can take 7 days to cancel and refund (which is fi...

DEVICE PLAN AND AIRTIME PLAN

Hi thereI'd like to pay the remaining amount of my contract so i can leave early. I know how much my device plan would be but dont know how the airtime works - is this just cancelled or it contract?

My phone has been damagedeceived it

Just recently received it. And its I've damaged it it. Gutted. Never claimed before. How do I do this. I looked up and said to ring 202, which I have done but it just goes round a loop and direct meto go online

Were is my new phone

I ordered a phone 5 days ago through o2 and it went through okay but i still haven't recieved it

No Ringing when connecting to my phone

When someone phones me they don't get a ringing tone, but my phone rings normally on my side! How can I stop this happening as people are hanging up because they don't think the call is connecting.

download allowances

Is there a way to tell what has been downloaded against my monthly data allowance? I normally use about 5 - 10% of my allowance in a whole month, and yet this month 90% has gone in the first week. I am not aware I have done anything differently so ca...

How to cancel monthly insurance

Does anyone know how to cancel your monthly insurance on My o2 ? They make it so hard to amend anything to do with you bill

O2

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