Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Late fee charge

Hi,I have been charged a late fee, after being told I wouldn’t be. Tried paying for my bill but the app kept crashing. Issue with using the app was persistent, had no choice but to call in.Finally managed to speak to someone after explaining why my p...

Resolved! Contract to sim only

My contract ends this month and I would like to change to sim onlyKeeping same number SIM card and package

Using my amazon prime on my firestick

I have prime video account on my phone how do I use it on my firestick?

Traveling/working in New Zealand

Thinking of traveling to New Zealand for 6 months to work over there! All I want is to make sure when I come back I have the same number I had when I left! That's the main thing, but can I use my phone contract over there, I have the extra internatio...

Resolved! New Sim, Same Number

I have recently upgraded to the Samsung Galaxy S20 Plus and as it's a 5G device I have also been sent a 5G sim card. I upgraded through refresh so all my details on my account such as my number etc. are staying the same. For the last couple of weeks ...

Phone bill

Hello, ive recently had an email saying i have been charged extra which is very unexpected, i rely on my phone frequently and due to the current pandemic i am struggling financially and cant afford to pay the extra amount for my contract. Now when i ...

Change billing date

I would like ti change my billing date as start new job and dont get paid till the 27th and everything i call it tell me to go to tge website yet tge website says to call 202 and all i want to do it change the date of my bill can someone help

temporary number

Hello My son had a temporary number while he ported over to a new provider , I did not notice the payments are still coming out of my account , even though he has switched to the new provider , carphone warehouse Bracknell , assured me this would aut...

Resolved! Disney+

I already have a year's Disney+ susbcription so whilst I'm entitled to the 6 months' free Extra, I obviously don't want to cancell the year's subscription that I've already paid for in full. Does anyone know if I activate the free Disney+ Extra, how ...

Bill - time stamp

HiJust wondering if anyone knows why the time stamp on the bill usage breakdown for UK browse and download is often listed as time 0:00:00.I am looking to reclaim some of my data costs from work so will need to provide evidence that the data was used...

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