Promo headphones didnt arrive with phone

[Danbdb]

Hi guys, My new sont Xperia 1 ii, arrived today but without the £350 headphones I was told I was getting? Any idea why that would be? Have I missed something?

[viridis]

Follow the instructions on the big card that came in the bag

[O2Leyla]

Hello, the headphones do not come with the device instead you have to claim them online at

https://sonyheadphoneoffer.co.uk/XPERIA1II/o2/

Hope this helps.

[Emrah]

The claims website now says 'Please do not claim until 14 days after you have received your handset.'.

This goes against the T&Cs of the pre-order offer 

[viridis]

I just claimed, they don't verify until after the 14 day cool off anyway

[Cleoriff]

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@Emrah wrote:

The claims website now says 'Please do not claim until 14 days after you have received your handset.'.

This goes against the T&Cs of the pre-order offer 

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No it doesn't @Emrah.

You may not like the phone and return before the 14 day cooling off period. Then you would have £350 headphones gained fraudulently.

[Emrah]

You assume I am out to commit fraud...

They can simply not process claims for 14 days. They condition was not agreed to, you cannot simply alter a contract one sided... I am not the one acting unlawfully here.

[Cleoriff]

I am not presuming anything! I am simply stating why they wont verify your claim until after the 14 day cooling off period @Emrah 

It's the same with every free offer whether its with a Samsung, iPhone or any other type of phone.

[Emrah]

Then it should be added in the T&Cs. Not something thrust upon customers after the fact. I don't go shopping for a phone every other day to became accustomed to receiving promotional accessories.

[Emrah]

Thanks for the info. I like to follow the rules I was looking forward to claiming the headsets... then saw the message not to claim for 14 days.

I understand the need to prevent fraud but the T&Cs set the expectation that claims could be made on June 18th... anyways, will go ahead and ignore the message on the website.