My mum has been an 02 pay as you go customer for over 20yrs years, same as me. Today we tried to register her for an 02 account so that she can get the £10 bundle each month, same as me.
Went onto registration page, entered email address, got code, put it in registration page, got code to phone, put that in registration page, then it bombed back to having to put email in again, did that, got code again, put that in registration page then got code to phone again. Basically it just stayed in this loop.
So phoned 02 customer service and got passed around 3 people. The last person tried to sell me a bundle she didn't need. Eventually he accepted that the problem was that we couldn't register her an account online. The 02 guy sent a security code to her phone, it never arrived. He sent another code it never arrived. After 45 mins I had to end the call with him as without the code he was sending we couldn't proceed.
The security codes he sent arrived 1hour and 30mins later.
There seems little point in phoning 02 if the codes won't arrive in a timely manner.
Anyone got any ideas please on how we can get my mum set up with an 02 account for her pay as you go phone and add the £10 bundle to it.
This shouldn't be this difficult according to 02s help guides.
