Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎02-11-2017

Promo headphones didnt arrive with phone

Hi guys, My new sont Xperia 1 ii, arrived today but without the £350 headphones I was told I was getting? Any idea why that would be? Have I missed something?
Highlighted
Posts: 13,347
Topics: 82
Registered: ‎14-01-2014

Re: Promo headphones didnt arrive with phone

Follow the instructions on the big card that came in the bag



Highlighted
O2 Support
Posts: 68
Registered: ‎17-06-2020

Re: Promo headphones didnt arrive with phone

Hello, the headphones do not come with the device instead you have to claim them online at

https://sonyheadphoneoffer.co.uk/XPERIA1II/o2/

Hope this helps.
Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎18-06-2020

Re: Promo headphones didnt arrive with phone

The claims website now says 'Please do not claim until 14 days after you have received your handset.'.

 

This goes against the T&Cs of the pre-order offer expressionless

Highlighted
Posts: 13,347
Topics: 82
Registered: ‎14-01-2014

Re: Promo headphones didnt arrive with phone

I just claimed, they don't verify until after the 14 day cool off anyway



Highlighted
Posts: 87,862
Topics: 737
Registered: ‎14-01-2013

Re: Promo headphones didnt arrive with phone


@Emrah wrote:

The claims website now says 'Please do not claim until 14 days after you have received your handset.'.

 

This goes against the T&Cs of the pre-order offer expressionless


No it doesn't @Emrah.

You may not like the phone and return before the 14 day cooling off period. Then you would have £350 headphones gained fraudulently.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎18-06-2020

Re: Promo headphones didnt arrive with phone

You assume I am out to commit fraud...

They can simply not process claims for 14 days. They condition was not agreed to, you cannot simply alter a contract one sided... I am not the one acting unlawfully here.
Highlighted
Posts: 87,862
Topics: 737
Registered: ‎14-01-2013

Re: Promo headphones didnt arrive with phone

I am not presuming anything! I am simply stating why they wont verify your claim until after the 14 day cooling off period @Emrah 

It's the same with every free offer whether its with a Samsung, iPhone or any other type of phone.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎18-06-2020

Re: Promo headphones didnt arrive with phone

Then it should be added in the T&Cs. Not something thrust upon customers after the fact. I don't go shopping for a phone every other day to became accustomed to receiving promotional accessories.
Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎18-06-2020

Re: Promo headphones didnt arrive with phone

Thanks for the info. I like to follow the rules Smiley Happy I was looking forward to claiming the headsets... then saw the message not to claim for 14 days.

I understand the need to prevent fraud but the T&Cs set the expectation that claims could be made on June 18th... anyways, will go ahead and ignore the message on the website.