Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Free number

Hi, I just wanted to know if this number is free 0203 538 2665 ?As I have unlimited calls and unsure if I would be changed for calling it.Thank you .

Resolved! Upgrading

Hi, I've finished paying my device plan last month and I can upgrade. I'm thinking of upgrading my phone this month. My contract resets each month on the 14th and I pay the bill on the 28th of each month. If I upgrade now will my dates change or do I...

redemtion code not applied to my purchase

Hi, I just moved to O2 yesterday and took out a 2 year pay monthly contract. During the purchase process I was asked if I had a code to enter for a cost reduction. I did have a code via my 'blue light card' which I entered and it was accepted. At the...

Sim only contract and airplane mode?

Hi, I currently work overseas for a extended period of time and I’m unable to use my phone which is on a sim only contract so it’s currently on airplane mode. I was just wondering if there is a time frame of the contact being cancelled as the sim is ...

Resolved! Changing contracts

Hi, I want to update both my monthly sim only contract, and my sister's (that she has just completed and is now paying an extortionate amount for not much data), to the 100gb for £20 offer on now. As live chat is down and Upgrade offers only seem to ...

Resolved! New Samsung S20

Hello, I have just received a new Samsung S20 in the post to replace my old phone which was on the O2 network. I want to keep my old number and have started filling in a form on the O2 app but it asks for the new number. I can't find this anywhere bu...

Apple watch 5 no data

I upgraded my apple watch sim yesterday by adding an apple watch 5 recieved it today but when i try to connect it its says theres a problem ref code 04 i cant contact 202 as they are not accepting calls i have reset it twice still saying the same ple...

recieving text messages

is there any news on the horizon about the samsung s20 5g not recieving text messages, i activated my sim 50 hours ago and it is still not working, I cant access the app i use for work instructions or use my online banking, i can see this is a known ...

Resolved! Visual Voicemail

Hi, When using visual voicemail on my iphone, do I need to keep my mobile data on for it to work? I am finding when my mobile data switched on it seems to get drained really quickly, and I go through my data.Thank you. Ellie

Resolved! Vat

Why has my vat gone up?

O2

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