Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Adding insurance

I wanted to know how i can add on insurance to my pay monthly phone ?

Resolved! Can't sim swap!!

I have upgraded my tablet to a phone for my daughter. I can't do the sim swap as I dont have my old sim card and I can't get to speak to anyone on the phone. Any ideas??

Resolved! Change my spend limit on tablet so I can make calls and send SMS.

Hi. How do I change my spend limit on my tablet so that I can make calls and send texts? Is that even possible with a tablet? It has a number, tho I dont know what it is at the moment.

Resolved! Paying off contract

I just want to pay off my contract that ends in a few months as O2 has cancelled partnership with Carphone Warehouse and I want to get on a new contract with CW. Why is it so difficult to do this? There is no information on how much is left on your c...

Resolved! o2 blocked my phone

hello, so ive tried paying my bill i paid my sim card but was waiting to get paid a week later to pay my phone bill and the o2 app doesnt work my phones been blocked so i cant recieve texts to log into my o2 to pay i cant call out on my phone and im ...

End of Contract and Airtime Query

Hi, I’m really hoping someone here can help me as I cannot get in contact with customer services for obvious reasons.My contract is up in July and o2 has said I can upgrade now. I am on a new refresh contract (think that’s what it’s called) with £40 ...

Resolved! I have been made redundant and need a 3 months break. Where can I apply for this?

Can anyone point me in the right direction?

Resolved! Number Change

Hi...Im in the prosess of changing to O2...I have got my PAC and applied to change on line. That was Saturday....as yet I have had no confirmation it has been recieved so at this time Im carrying 2 phones with me. Will I get a confirmation email anyt...

Resolved! Blocked phone unavailable to make mobile purchases

So basically I contacted o2 and they changed my bill date but come to the time they didn’t change it and i think my phone is blocked from making mobile purchases and I don’t have a cap, any suggestions?

Resolved! direct debit/covid

How do I change my direct debit date when I can’t get through to O2 via phone nor online chat. I need to use my mobile data to WFH.

O2

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