Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! SIM Swap taking ages

I upgraded on Monday and changed my number the ame time. The number change happened almost instantly, but my SIM swap (from normal SIM to the Nano SIM required in my new device), is taking ages. It's been 2 days now and no sign of my new SIM activati...

Resolved! on-line top-up

i can't top up with any card (all of which have money) online. they all fail. is the system down?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! PAC code

I have 2 phones associated to [number] and need a PAC nos for both phones as the company we work for has a business contract and will take them over

Alan2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Big Bundle

On 22 December I received a text from O2 telling me that as a special treat they would double my Big Bundle so long as I topped up and renewed within 30 days. I have, today. They haven't. Were they only kidding?

Resolved! Pac code

How do I get my pac code for my payg please?Also how do I cancel the regular topup please?

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Like new handset is a barred handset

Hi, advice wanted please. I upgraded my sons phone for his birthday, he wanted the Samsung s7, but I couldn't afford a brand new one, looked further down and was amazed to see like new ( which apparently are a step below A brand new handset) at a fra...

Emmalcox by Level 1: Joiner
  • 18 replies
  • 0 kudos

Resolved! International Charges

Will I get charged if my friend calls my mobile in Scotland from New Delhi, India?

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! 18+ restrictions

Can you take off my restrictions please head doing

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Call Divert - Possible?

Having spent quite a while on Live Chat then looking through the forums I am confused, and have a simple question. I am on Classic Pay & Go. Can I setup Call Divert on my O2 sim?