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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237246 Views
  • 2 replies
  • 2 kudos

O2 Customer Service Atrocious during COVID19

I appreciate that under current conditions staff have been furloughed and O2, like all operators, are operating on reduced staff numbers, but I would expect with current technology and networking, O2 could still provide something of a service to its ...

Jack9012 by • Level 1: Joiner
  • 749 Views
  • 1 replies
  • 0 kudos

Imei number

How do I see the imei number of my phone when it’s broken and I can’t turn it in? Can anyone help?

Shea by • Level 1: Joiner
  • 621 Views
  • 2 replies
  • 0 kudos

Moved from address and lost my device and sim

O2 wont send a replacement sim out to me to my current address and I can't access my previous address for safety reasons. The retentions advisor I spoke to was working from home and wasn't very clear on the process from here. She told me to order a b...

Anthony2 by • Level 1: Joiner
  • 715 Views
  • 3 replies
  • 0 kudos

Resolved! Visual voicemail

I recently got the 100Gb sim (unlimited calls and texts) 12 month contract for £20 as I was out of phone/sim contract but now my visual voicemail doesn't work anymore.I have tried the dialled 1750 and turned my VM on but still nothing!I have tried se...

Miklemus by • Level 1: Joiner
  • 1253 Views
  • 3 replies
  • 0 kudos

Resolved! Data control

Hi, is it possible to temporarily switch the data on and off from my account?I manage this account for my son and I'd like to be able to restrict his usage easily like I can for broadband.TIA.

ianovic69 by • Level 1: Joiner
  • 615 Views
  • 2 replies
  • 0 kudos

Stolen data

I have had all my data stolen. How do I stop this..

Kenny65 by • Level 1: Joiner
  • 820 Views
  • 5 replies
  • 0 kudos

Disney +

Hi,I am a pay monthly customer who is already subscribed to Disney + outside of O2.I subscribed directly with Disney via pre order.Apparently I can link my Disney & O2 accounts and get £2 off my airtime bill?How do I link these accounts?

Exiled85 by • Level 1: Joiner
  • 651 Views
  • 3 replies
  • 0 kudos

Free number

Hi, I just wanted to know if this number is free 0203 538 2665 ?As I have unlimited calls and unsure if I would be changed for calling it.Thank you .

lexus147 by • Level 1: Joiner
  • 1425 Views
  • 2 replies
  • 0 kudos
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