Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changing person on contract - O2 refresh?

Hi all! I really, really could use some help. I have 3 questions.I currently pay the bill for my teenage sister. She is now 18. It says that I have £0 of device cost to pay off but my contact lasts until Feb 2021.If I upgrade via o2 refresh, is there...

cant receive calls

We have two iPhones on o2. Since Friday 8 May neither phone can receive calls reliably. Calls go straight to voicemail, there is a message saying the phone is busy or it goes to a femail asian sounding voice talking nonsense. Occasionallly the phone ...

device plan

Hi, I paid my device plan twice last month as it appeared on MyO2 account that the device plan payment had not be made. When I checked my bank account the statement shows that I paid the bill twice. Upon checkingmy device plan today it still appears ...

Return on upgrade

Hi, I recently just purchased the iphone Xr as the updrade to my previous phone, iphone 7. i was wondering what i would have to do to return it?

2 phones 1 contract

Hi all, I have two phones, 1 that I use for every day stuff and another that I used for activities like running (I like to keep some form of communication device on me).Currently, I have to remove my sim from my every day phone and insert it in my ba...

Wrong replacement device delivered

Today the wrong replacement device was delivered after waiting two weeks for delivery. Poor customer service standards

data bolt on

I've run out of data so I upgraded to 50GB which starts on the 26th of May. I need to add a bolt on in the meantime but the app nor the webpage allow me to select this. It just comes up with a message saying I've upgraded my Tarif without giving me t...

Cant recieve calls or texts

Just had new phone switched numbers over 5 days ago, I can make calls and texts but cant recieve them they they go through to my old phone

Cancel

Hi you try to call O2 and it just hangs up on you. I want to cancel the ipad as it is been fully paid for and we don't need texts or calls or data roaming either.

Bill

I usually pay £7 for my monthly bill , this month it was £12 for no reason. It said I had 2 mobile numbers listed . I only ever had 1 mobile phone but I also have an Apple Watch , but I've had the watch for 6 months . The bill said Sync 1 £4.28 , wha...

O2

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