Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111523 Views
  • 15 replies
  • 5 kudos

Resolved! Mobile in spain

Hi I'm going to Murcia next week as we have bought an apartment there.Will be going a few times a year .What are charges for calls and texts.Do I get charged if someone rings me ?

Anonymous by Not applicable
  • 1704 Views
  • 8 replies
  • 0 kudos

Resolved! Overcharged

My sister has broke her phone, its not in use, she has been overcharged £20 which has generated a £42 unarranged overdraft useage fee. She is distraught to say the least- she cant afford this, she has no mean to contact O2 to resolve this issue, the ...

Anonymous by Not applicable
  • 1183 Views
  • 7 replies
  • 0 kudos

Resolved! Transfer a contract?

Hi all, you've helped before so hope you can again...I've had a contract, pay monthly for a while. One of the contacts on my pay monthly is my eldest sons and he has left home now, is it possible to transfer the contract over to him he's 20 years old...

Emmalcox by Level 1: Joiner
  • 9333 Views
  • 3 replies
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Resolved! How do I prevent bolt on purchases?

Hi, I have just upgraded my son's phone and contract, having previously had a two year 2gb data contract without any problems. He now has a 5gb contract and imagine my shock when I received the first bill only to discover he has purchased an addition...

Anonymous by Not applicable
  • 1578 Views
  • 2 replies
  • 0 kudos

Fraudulent Charges Taken by O2

I am writing to you to raise an issue about Mobile (Pay Monthly) at O2 on September 9th, 2016. Whilst in Pakistan from 28/08/16 my wife's account had started to show a particular number was being charged for allegedly being contacted too. When actual...

Anonymous by Not applicable
  • 2186 Views
  • 15 replies
  • 1 kudos

Resolved! PAC Code Refused

Hello, I have an O2 account with 2 mobile phones and both phones are still being paid off. I would like to switch mobile provider, but continue to pay off my device plans with O2. It was my understanding that the device plans and the airtime are inde...

Anonymous by Not applicable
  • 2583 Views
  • 6 replies
  • 0 kudos

Resolved! Being charged twice

Hi, I had moved my job and my old phone with three wouldn't get a signal at my new place of work, the contract was up for renewal so I got a monthly rolling sim only contract with o2 to try their network and service, it works great at my workplace so...

Anonymous by Not applicable
  • 1179 Views
  • 2 replies
  • 0 kudos

I've made the jump....

So today I went to town and upgraded..... I know I know I've been thinking about jumping ship from windows Mobile for months, well I done it..... and I got....... ...... ..... More info (Highlight to read)a OnePlus 3ta OnePlus 3t

WP_20170121_16_38_30_Rich (2).jpg
Curr946 by Level 26: Upbeat
  • 1430 Views
  • 9 replies
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Credit

My credit is going down by 1p sometimes 2 a day.Why.?

Anonymous by Not applicable
  • 1043 Views
  • 5 replies
  • 0 kudos

data bolt on

My normal data allowance is 750mn/mth. Why wenn I buy a data bolt on (of 500mb) does it seem to get used up in minutes...but my useage of my phone has not changed?

csttsc by Level 1: Joiner
  • 970 Views
  • 2 replies
  • 0 kudos