Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unexplained direct debit mandate

Hi I don’t really check my direct debit much, I’ve realised an extra direct debit amount of £17.23 coming out each month not a clue what this is for? I’ve paid my device off I just have my phone, tarrif,data,free text etc and insurance many Any one k...

Resolved! What the hell have you done to my number

Bought a tablet to find my number now does not exist yet i recieve the code to log in here.Also killed the plan i was inI wanted a tablet nothing elseYour tablet will be refused at my door today and you can refund what you took from my bank i will ne...

Wi-Fi Calling

I have just received my new iphone XS Max. It will not allow me to turn on Wi-Fi calling and advises me to contact O2. I have checked my account and says i am allowed this function. Can anyhelp with this please. Thanks you

Direct debit setup

I would like to set up direct debit for number [personal details removed].

Discount

Hi when I agreed to the deal for a upgrade 02 agree to a discount because I work for a company how do I know that the discount will be on my bill

Billed for numbers I don't recognise?

I should have 4 numbers on my bill. It shows 5 numbers. Three I recognise, but two I don't. The other number I am expecting to see is not there. Has my account been hacked? Am I a victim of fraud? I can't seem to call O2 so I hope this forum cam help...

Galaxy Watch e-sim

How does the e-sim on the galaxy watch work with O2? Does it just attach to an existing contract, or do you need to take out a seperate plan for it?

Two contracts can we separate the bills?

Hi, I have set up a second contract under one account and I wondered if it is possible to see separate bills? Currently the monthly payments are consolidated, so it's getting tricky to know who's is who's etc. Would be really handy if we can see the ...

02 sent a faulty phone

I received my Samsung S20 Ultra 512gb it came faulty so I rang 02. I was told it was out of stock so I would have to wait for stock to come in meanwhile I could keep the phone to use for calls as I didn't have a phone. I've been waiting for 2 months ...

Can’t make or receive calls

My phone is not allowing me to answer or receive calls. Have checked setting and microphone and all seems ok

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