Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Change Bolt On From "Big Bundle" to "Data Big Bundle"

Hi, I tried to chance from "10 Pounds Big Bundle" to "10 Pounds Data Big Bundle" but every time I tried, it said "You are already on the 10 Pounds Big Bundle" - no kidding! No I am running out of data and it is impossible to cancel ALL Bolt Ons. Trie...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos


HiI am currently with TT for my broadband and landline phone,but have an o2 PAYG.TT are offering a free SIM to existing customers loaded with 200 minutes,free texts and some data.As i am only a very light user this would siut me fine.My problem is i ...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Unable to verify payment method

So O2 you tried last week messaging me from "Billing" to say you could not verify my payment details. Firstly my payment details are the same as they have been since I got the phone nothing has changed. Secondly your threat that my phone would be sus...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

I want a PDF copy of my online bill

I searched through the Help section of the website and found this topic with the corresponding answer:**********I want a paper copy of my online billTo save cost and to be environmentally friendly we have decided it's best not to make paper billing a...

Anonymous by Not applicable
  • 40 replies
  • 0 kudos

Resolved! How to change my number tarriff from vodafone to o2 back?

Good day.Please help.First we had o2 number,then we changed its tarrif to vodafone.Now we want to change back vodafone tariff to o2.How can we do that?Also how can we do our number tarrif monthly payed?

Anonymous by Not applicable
  • 5 replies
  • 0 kudos


i cant make a calls on the screen on my phone its show me "You cannot make outgoing calls while call barring is on".

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Do I need an Australian number?

I will be staying in Australia for 7 months. Do I need an Australian number or can I stick with my current UK number? Thanks.

Anonymous by Not applicable
  • 17 replies
  • 0 kudos

Resolved! Contact o2 customer services by email

Hi guys, Is it possible tocontact o2 by email to pay off a device plan and cancel an airtime plan? Or any customer service to be honest. I'm cycle touring in Thailand, Cambodia and Vietnam and it's not really practical to phone or write! Thanks!

Anonymous by Not applicable
  • 6 replies
  • 0 kudos