Solved: Final device payment

Blues · ‎17-06-2018

Guys
I have one finsl device payment on my ipad and that finishes my contract. What i would like to know is.would there be anymore airtime to pay as my contract would have come to an end and i dont want the ipad now either

EducatedDevice · ‎17-06-2018

Correct, Your airtime will continue as normal at a monthly cost.

I advise you ring up with your options of:

1. Cancel the contract as you have paid the device plan

2. If you're looking for something else then upgrade

3. Opt into a data sim only if you want to use the ipad with a data plan (if not only in wifi reach).

Very easy to call 202 from your o2 device if you have one to speak to the customer service team and they will get you right through to retentions department.

best regards,
ED

O2 Guru,
O2 Customer Service Advisor,
Android user

If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).

View solution in original post

EducatedDevice · ‎17-06-2018

Correct, Your airtime will continue as normal at a monthly cost.

I advise you ring up with your options of:

1. Cancel the contract as you have paid the device plan

2. If you're looking for something else then upgrade

3. Opt into a data sim only if you want to use the ipad with a data plan (if not only in wifi reach).

Very easy to call 202 from your o2 device if you have one to speak to the customer service team and they will get you right through to retentions department.

best regards,
ED

O2 Guru,
O2 Customer Service Advisor,
Android user

If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).

Cleoriff · ‎17-06-2018

@BluesYou will have to give 30 days notice on your airtime otherwise it will keep running

Ways to cancel contract here

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

Best of luck and welcome to the forum

Veritas Numquam Perit

MI5 · ‎17-06-2018

If you give notice now, your airtime will end when the last device payment is made.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎18-06-2018

Thanks @EducatedDevice, @Cleoriff and @MI5 for all these info

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Blues · ‎18-05-2020

I have paid my last device payment of £12 into o2 bank account but still keep getting emails to say that it is still outstanding. I cannot get any one on any phone numbers to complain or tell them that this is paid. Any suggestions as what to do