Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111476 Views
  • 15 replies
  • 5 kudos

Resolved! Image compression and traffic management

I'm thinking of rejoining O2 after a few years with Vodafone and have a few queries.1) is O2 still using data compression on mobile data? Specifically compressing images resulting in very poor image quality and video quality2) is O2 using any traffic...

Anonymous by Not applicable
  • 1397 Views
  • 5 replies
  • 0 kudos

Disappearing 1p's on Classic PAYG

Does anyone know if we're any closer to a solution of 1p charge, after the £1 charge off then on again daily, when Data is off and only Wi-Fi enabled

Anonymous by Not applicable
  • 960 Views
  • 3 replies
  • 0 kudos

Resolved! Switching from contract to pay to go

Hi, I only need my mobile for emergencies when away from home (e.g. like contacting RAC when my car broke down last week!) so today I've just switched from a contract to pay and go. I was advised to save the contacts on my SIM to the phone. It's a No...

Anonymous by Not applicable
  • 1229 Views
  • 6 replies
  • 0 kudos

Resolved! Billed for recieving txts

Supposed to be 10 a month ..i keep getting billed for messages from virgin media and its ever week

Anonymous by Not applicable
  • 1129 Views
  • 4 replies
  • 0 kudos

Resolved! My account

How do i change my address on my account

Anonymous by Not applicable
  • 658 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile in spain

Hi I'm going to Murcia next week as we have bought an apartment there.Will be going a few times a year .What are charges for calls and texts.Do I get charged if someone rings me ?

Anonymous by Not applicable
  • 1703 Views
  • 8 replies
  • 0 kudos

Resolved! Overcharged

My sister has broke her phone, its not in use, she has been overcharged £20 which has generated a £42 unarranged overdraft useage fee. She is distraught to say the least- she cant afford this, she has no mean to contact O2 to resolve this issue, the ...

Anonymous by Not applicable
  • 1183 Views
  • 7 replies
  • 0 kudos

Resolved! Transfer a contract?

Hi all, you've helped before so hope you can again...I've had a contract, pay monthly for a while. One of the contacts on my pay monthly is my eldest sons and he has left home now, is it possible to transfer the contract over to him he's 20 years old...

Emmalcox by Level 1: Joiner
  • 9327 Views
  • 3 replies
  • 0 kudos

Resolved! How do I prevent bolt on purchases?

Hi, I have just upgraded my son's phone and contract, having previously had a two year 2gb data contract without any problems. He now has a 5gb contract and imagine my shock when I received the first bill only to discover he has purchased an addition...

Anonymous by Not applicable
  • 1578 Views
  • 2 replies
  • 0 kudos