Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Discount

Hi when I agreed to the deal for a upgrade 02 agree to a discount because I work for a company how do I know that the discount will be on my bill

Billed for numbers I don't recognise?

I should have 4 numbers on my bill. It shows 5 numbers. Three I recognise, but two I don't. The other number I am expecting to see is not there. Has my account been hacked? Am I a victim of fraud? I can't seem to call O2 so I hope this forum cam help...

Galaxy Watch e-sim

How does the e-sim on the galaxy watch work with O2? Does it just attach to an existing contract, or do you need to take out a seperate plan for it?

Two contracts can we separate the bills?

Hi, I have set up a second contract under one account and I wondered if it is possible to see separate bills? Currently the monthly payments are consolidated, so it's getting tricky to know who's is who's etc. Would be really handy if we can see the ...

02 sent a faulty phone

I received my Samsung S20 Ultra 512gb it came faulty so I rang 02. I was told it was out of stock so I would have to wait for stock to come in meanwhile I could keep the phone to use for calls as I didn't have a phone. I've been waiting for 2 months ...

Can’t make or receive calls

My phone is not allowing me to answer or receive calls. Have checked setting and microphone and all seems ok

Disconnected suddenly with no warning after 20 years custom - DISGUSTED

I have been a o2 Pay Month customer for 20 years and am extreamly sad and dissapointed. I work in Event Catering as a Freelance manager, and like many hospitality worker I lost all my regular income at the very early stages of the Covid19 breakout. I...

charged for picture messages

I pay monthly charge for picture messages but this monthly been charged separately for each picturewhen I pay monthly add on for 50 picture messages

Resolved! Upgrading iPhone

Do you need a new SIM card when upgrading through o2 refresh? Or do I just use the one from my old phone?

No signal

I have minimul to no signal where I am how is that even tho there's a signal tower pretty much over the road? It's pathetic if this carries on I will have to cancel my services as I can't use them half of the time anyway

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