Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Need some advice

Im currently on O2 sim only. Im looking at getting the Xperia 1. If I buy it outright (pay as you go) then its £849. On refresh the total device cost is £456.If i upgrade to refresh am i able to pay off device plan as soon as a receive the phone and ...

Need to access a number that called me months ago... help?

Hi Waaaaay back in Feburary this year I received a phone call (I know the day, date and time). I now need the number but don't have it. I'm using an iPhone and I know I can access recent calls incoming/outgoing in the phone app. However, the number i...

Resolved! Upgrading

I have been an iphone customer for as long as I can remember, I’m currently looking at Samsung Galaxy s10, but I’ve got like 27 pound left to pay off my old contract (iphone), but it goes out by direct debit on a certain date, if I pay this earlier w...

Resolved! Repair

My phone was lost and now got it back, my phone at the back is damaged and smashed and the front is also cracked and now not working properly on my screen, i have insurance how do i go about getting it repaired please thanks x

Can’t use mobile data when no WiFi.

Hello.Just wondering if anyone else has had the same problem.My phone can’t use mobile data at all when not connected to WiFi. 4G or 3G is not working. I can’t send texts or use the internet. I contacted o2 as I established it was a sim problem (I te...

Invoice

I need a invoice/delivery note for my recent contract change for my new phone I can claim my free ear buds. But there's no one I can contact for this??

Resolved! Returns

Hi all Hope somebody can help. I want to return a handset. I have been to the retuns page where you can download a form that you put it the parcel with the phone. https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy I was on li...

Resolved! Payment team

Anyone else finding it impossible to get in contact with o2 payment team? They've restricted my services and it's actually impossible to get in contact with them regarding this even off my friends mobile? Any ideas

Resolved! PAC CODE

HI,I had plan with O2. that i have canceld. Now the sim card is no network.I am trying to get the PAC code . The online account is closed. I have try to ring O2 no luck.How i can get the PAC code.Thank you

Do bolt ons carry on to a new contract?

Hi there, I have been offered an upgrade through o2 and was wondering if my friends and family bolt on will cqarry on and apply to the new contract.I have went through to the basket and the discount Wass not applied, if I Continue and checkout will i...

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