Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Joined o2 on SIM only. Registered PAC code. Now what?

Hi everybody, Hope you can help. There doesn't seem to be much in official support for new customers at the moment. I've just joined o2 and have registered my PAC code that I received from my old provider. When I spoke to an agent to confirm credit d...

Number transferring

Hello My number has been transferring over to o2 today and calls are now working but texting is not. Can I assume its just not finished yet? I have also seen a lot of people mention the settings in the phone which can have an impact on this. Settings...

Payments

Hello.How do I stop myself getting charged more if I’m unable to make a payment until it’s my actual payday.. I’m not working due to this virus, I do not get paid a lot of money now. So I’m really struggling

cannot make or receive calls

cannot make or receive calls.My mobile is ---xxxxxxxxxxx and my name is xxxxx xxxxxxx [mod edit: please do not post personal information on the public board. Thanks!]

Phone repair

Last week Tuesday i sent my phone for a repair and I still haven't received my phone yet. I was told I'd get it back within 3 to 5 days, however not only have I not had my phone back but I also haven't received any emails to update me since dpd colle...

Fraud

I keep being charged through purchase on Google play store its not on my play store ive not purchased anything somebody must of hscked my phone this is happening monthly

SIM only tariff

I have seen that as a new customer there is a great couple of tarriffs for SIM only - one for £20 a month to get 100gb for 18 months. This is cheaper and better than my current SIM only tarrif (that is out of contract) but not available to switch to ...

Cancelling my contract

My contract has finished with O2 last month, I have had both confirmation letters that my airtime and device plan were paid in full. But I am still being charged for the SIM I am not using. I will not pay for this month, as I have not used the SIM. P...

Switch Provider

Hi, I'm trying to switch provider to get a better deal as I am currently unable to work due to Covid-19. I'd prefer to stick with O2 if they were able to match the deal the other service provider is offering but I am unable to speak to anyone at O2 a...

Calls keep ending before connecting

Please help me this morning every Time I make a call before it is even connected it says call ended and when someone is phoning me it keeps going to voice mail but I am able to make text messages.

O2

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