Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Late payment

Currently trying to get through to someone to get some help regarding late payments, cant access live chat due to COVID and can't make any calls to the numbers I'm being sent by O2 because they've restricted my service and I need my phone to keep in ...

Resolved! Keeping my number

Started process of joining O2 from 3 on 5th May and received sim yesterday. Texted swap and followed instructions but my phone is still working on 3 and I am unsure how long this will take to swap my number across. The last text after asking to swap ...

Resolved! Deposit return

so I paid a £475 deposit when adding a new contract for preorder of s20 ultra. I paid the deposit at the end of Feb, do I get the deposit 3 months from when its paid or 3 months from when contract goes live?

Cancel airtime plan but keep device plan?

I want to keep my device plan going but try and cancel my refresh airtime plan and switch to a pay as you go SIM card. Anyone have any answers on how they would charge just the airtime plan being cancelled but not the device plan? Thanks in advance x

New 5g pay monthly sim not registering

hi all!I've recently upgraded to a S20 5g and it came with a new sim card.I've had it for a week now and the sin still hasn't registered. I'm using my old 4g sim card to get by. The new sim is in my old S9 and I'm turning it on at regular intervals t...

Resolved! Phishing text?

Hi,I received two text messages reporting to be from O2 stating that my payment could not be taken for my monthly plan and to go to My O2 to update my details and provided a link. I’m always suspicious about things like that, so I haven’t clicked on ...

Resolved! end a o2 refresh contract

Hi guys just a fast one, I have £240 left on my device plan which im about to pay off, i take it i can then just cancel the sim and airtime plan without any cost? thanks!

Resolved! Spam

Hi. It looks like you recently sent your first multimedia message (MMS) - nice work.Just as a heads-up, this sort of message isn't included in your tariff.To check your charges and stay on top of your bill, head to My O2: [link removed]

BlueLightCard discount on 02 refresh

Hi how apply my BlueLightCard discount for 02 refresh. Someone please tell meAmal

Porting my numbrr

I’m just trying to find out when my number will be ported to 02. I sent my PAC code when I ordered my phone and was told it would be today and I’m wondering what is the time frame for this, thanks in advance

O2

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