Changing phones

[Gregchelsea29]

how do I go about changing my phone I got a s20 but prefer my partners iPhone 11 so wanting to change before 28 days.

[pgn · Accepted solution]

Sounds like you are looking for O2's Change Of Mind Policy, @Gregchelsea29 ?

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

And the numbers to call O2 on at this time (via O2, landline or Skype): Guide: Coronavirus Community Help and Support 

Good luck!

[Gregchelsea29]

Thank you