Payment help

[LBM]

I recently ended one of my refresh contracts early with O2. I always make my payments via the mobile app and have not had an active debit set up for a while. Since I still have a device balance I expected to receive a final bill through the post however a month has passed and nothing has received. I am still receiving texts from o2 stating that my most recent bill is ready to view however the link is taking me to my o2 account page which only lists the numbers I still have active with O2. The number they are texting me on has been completely removed from my o2 account. So I have no physical bill and no way to access my digital bill. Made several attempts to call however once I enter my number the call gets disconnected. Also tried to contact via social media but keep getting replies saying that social media teams are not active. I have even tried to search the internet for o2's bank details however I have found varying details spanning back through posts dating back years and don't feel comfortable sending a relatively large amount of money without full confirmation of the account details. Not sure if the communication problems are due to CV19 staffing but iv never had so much difficulty trying to pay a bill. Since this is a legally binding credit agreement I expected a physical bill to arrive which I could then pay however it seems like this is not the case. I will be very annoyed if this returns a negative mark in my credit report for late payment etc and really would like some information from o2 in regards to my account.

[MI5]

@LBM 

Verified bank details in this link Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Cleoriff · Accepted solution]

Hi @LBM 

All available numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

The number 0800 587 4005 seems to have a high success rate of an O2 advisor answering.

If you have another O2 account, then key that number in when prompted.

Anything to get you through.

Best of luck.