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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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SPLIT PORT- NO HELP & LEFT WITHOUT PHONE NUMBER

Hi O2 Community (tagging @Cleoriff and @Martin-O2, hoping you can please help!) I ported my number from EE to O2 last week (my EE sim went "inactive" on Mar 2). Since I largely use whatsapp, it wasn't until Thursday Mar 8 that I had multiple people t...

Splitport by • Level 1: Joiner
  • 4952 Views
  • 17 replies
  • 0 kudos

Returns

I upgraded to O2 refresh last week and got the Samsung galaxy s20 plus, I've returned the phone as I've changed my mind, will my contract go back to my previous one?

Bmch1 by • Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Visual Voicemail since contract upgrade

Hi. I upgraded my O2 pay monthly contract yesterday and have since been unabel to access visual voicemail on my iPhone. Any ideas? I can't get through to customer support but suspect I might have been put on a data package that doesnt support Iphone....

FISH0211 by • Level 1: Joiner
  • 1124 Views
  • 6 replies
  • 0 kudos

Contact details for 02

Anyone know an email address for O2. Tried ringing them but due to coved-19, only dealing with fraud and can't get to speak to anyone as I've been charged for charges abroad whilst I've been on lockdown in the UK.

mark4488 by • Level 1: Joiner
  • 484 Views
  • 1 replies
  • 0 kudos

wifi calling & apple watch set up

Hi, I have just switched to o2 and I am trying to turn on a few settings but getting errors. Firstly is Wifi calling, when I try to turn it on via settings on my Iphone 11 Pro it says I need to contact o2 to enable wifi calling (which isnt possible r...

CHimself by • Level 1: Joiner
  • 857 Views
  • 5 replies
  • 0 kudos

Claiming on 02 insure

How do I claim on 02 insure? It says on the phone to go to my 02 but i cant seem to find anything about claiming on my insurance?

Jojo02 by • Level 1: Joiner
  • 574 Views
  • 3 replies
  • 0 kudos

Resolved! Free calls until 30th April

So I just received a text to say I would have free calls until 30th April. Is this to all numbers ie mobile and landline? It didn’t give much info. Thanks

Fofer by • Level 1: Joiner
  • 804 Views
  • 2 replies
  • 0 kudos

extra charges problems

Hello, my name is Jaroslaw xxxxxxxxx, I have a problem with extra charges, I dont know why i have those because i dont recognise that they are mine. I think someone went into my account and made thos charges on itunes, may you please help me with my ...

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