Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing Sim only mid contract

Hi,I'm currently on a 12 month sim only contract which doesn't end until August, on my O2 i can change my tariff to a different data allowance perfectly easily, however I am wanting to take advantage of the 100GB for £20 offer currently available on ...

Cancel sim only tariff/contract

Does anyone know how to cancel a sim only contract/tariff? I cannot seem to do it on the My O2 app

Recently joined O2, but my previous number is still not transferred

Dear Community,We are facing an interesting situation regarding transferring our old phone numbers to O2 and hope you can advice.My girlfriend and myself were under the same EE account (of course with different phone numbers). We saw a very good deal...

Late payments

Can I get payment extension??

not letting me transfer number to my new o2 account

right so, i have now made a new account to get a new sim as my old one ran out and i didnt want to use that account anymore as it was a old family members, but i want to keep the number, i used to o2 transfer tool on their website but i keep getting ...

Resolved! 5g upgrade

Hi, if I upgrade from galaxy s9 4g to galaxy s20 plus 5g, is a new SIM card included with the new phone? Thanks.

Broke phone, Upgraded, need to verify account with text message

Hello Old phone broke, wont swithc on. It was 4 years old so fine.so I've jsut upgraded by calling O2, all goodThey have just send an email saying Verify your accountWe'll send a code to the mobile number linked to your account so we can confirm that...

Restricted service help!

I had to pay part of my bill late so o2 restricted my service, I’ve paid it now, gone out of my bank my o2 says all good but it’s been 3/4 days since and I still can’t text/call and use data yet anyone able to help?

When Upgrading on O2

If I were to stay with O2 but upgrade via MPD (as an example). Do I keep my existing SIM card and change it into the new phone or do I use a new sim ?And would my existing number be automatically changed over to the new phone with either SIM card ?

Resolved! Cancellation of Account

Hi Everyone So, I cancelled my O2 via live chat around the 15th March. The O2 operator told me he/she had cancelled it, and that my account would run from that date for another 30 days until 15th April and then end. Fine. When I look in MyO2 account ...

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