Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Apple watch

I am trying to purchase an apple waatch on a separate device on my account but it will not allow me to do this, any help would be amazing

Could you please send me the pack code for my mobile phone 07769813131

I took out a Wifi Pocket Hotspot, 07547576701, last April on a 12 month contract. This ended last month but you have took a payment for it this month. Please could you refund me and send me my pack code for my mobile sim card, 07769813131. Thank you.

Exchange

Hi,I bought an Apple Watch series 4 today and it is due to be delivered today but I didn’t check the prices on the series 5 and they are very similar. How do I go about an exchange in these hard times? I tried ringing but every time I end up with a m...

New upgrade has arrived. Will I still be able to use my old phone as a spare?

Hiya Can anybody please help? My new upgrade has just arrived which is a pay monthly phone and a new SIM is on the way. I have swapped from an iphone to an Huawi. The screen on my iphone broke and the phone was getting old, hence the upgrade. I am ju...

Query on a upgrade with cashback deal

So I upgraded my phone on the 8/3/2020. When i upgraded i did it early and paid the remaining on my old device so I could get bonuses that were on offer at the time. The deal i went for was upgrading to a Huawei p30 with the offer of £100 cashback an...

new P40 Pro phone on upgrade

hiwhen is the new P40 Pro phone going to be available on upgrade option?

My bill is wrong.

I pay monthly and this months bill is nearly 5 times what I usually pay. I have gone through it and it is definitely wrong. I have tried phoning but it says they will only talk to you if it is an emergency. Is there any other way of getting in touch.

Apple Watch Mobile Data

I bought an Apple Watch Series 5 on Friday 17th, which was delivered yesterday. I have set everything up apart from the mobile data. When trying to do this, I get the following message "Oops, something went wrong. Try again and if the problem contuni...

Pay my bill

I would like to pay my last Bill with o2 but cant contact someone to do this can someone please help as i dont want charges or blacklisted...cheers

Change start date for pay monthly

Hi, apology in advance if this question has been asked but due to the virus O2 customer service isn't available for the question I have. I ordered a pay monthly sim and received it today. The pay monthly has started but I wanted it to start in a mont...

O2

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