Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgraded through refresh but changed mind

Hi there I recently upgraded from iPhone 6 Plus to iPhone 11 max pro iam within 14 days of changing to this upgrade through o2 refresh however I have changed my mind and no longer wish to keep the phone but would love to keep the tariff and use the p...

Changing to Pay Monthly Sim Deal

Hi, I am currently on Pay as You Go tarriff plan and want to swap to the Pay Monthly Sim deal that is on offer until mid-May. Would I be able to get this deal but keep my old number? And would I need to change my sim card on my phone, or can the upda...

I want to cancel my account but there is seemingly no way to do this at the moment.

Hi, How/who do I contact to terminate my account. Many thanks Mark Its ok after I posted this I got access to the board and found the answer. thanks

Resolved! Monthly contracted end- how to cancel

Hi I cannot get throught to O2 on the phone to cancel my O2 contact which has reached the end. I have another contract with EE so dont need to continue O2 or port the number. The telephone line says only use in emergency and there isnt a way to cance...

First payment

i ordered an ipad and payed £20 upfront cost and £20 a month, it arrived the 8th april, ive got an outstanding payment coming out tomorrow for £20 as first payment?? Ive only had the ipad 2 weeks.. on the o2 app it says my bill isnt due until the 7th...

Change tariff when buying a tablet

I'm trying to buy a tablet and of course it comes with a monthly sim but I already have a number with o2, how can I keep my number changing the tariff to the new one that comes with buying the tablet?

Transferring my number

Hi all, I have just got my new O2 SIM and want to keep my old number from EE. I have a PAC code, and every time I try using the online transfer service it tells me something has gone wrong. Am I doing something wrong or is there currently a problem w...

Texting ROI from UK

Hi all, I have the "O2 Sim Only Unlimited mins 12M Unlimited data" tariff, which includes free unlimited texts. Does this include texts to the Republic of Ireland, or just within the UK? Cheers.

Unpaid Bill

Hi, I called up about a month ago to ask what could be done about my bill that month as I was laid off due to coronavirus. I spoke to a very nice gentleman who said that it wasn’t an issue and they would put a payment plan in place once I had got a n...

Resolved! Upgrade

Hi my name is paul me and my wife have contracts in my mums name but i pay for them can we pay them off and get new ones with our bank card

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