Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade and Direct debit

Hi. Hi, when you upgrade your device do you need to cancel the old direct debit or o2 will do that? Just making sure I won't get charged twice. Thank you

Need help

Need help with billing I can't phone out service's have been restricted not payed my bill in full been looking around online see if there's any other way for me to get in contact O2 does anyone know of any email address that I can get in contact with...

Resolved! CONTRACT CANCELLATION

I phoned to cancel my contract THREE MONTHS AGO - it was confirmed over the phone: "Are you sure you want to cancel?""Yes I want to cancel everything""We're sorry to hear that, I'll get that done for you" I go to my bank account yesterday to find I'v...

Bill taken from account but no phone

I took out a new connection - Samsung S20 UltraGot send the wrong phone, complained obviously, 02 said return the phone but keep the Sim and that I'd have to take out another contract for the phone I wanted.Posted phone back, 02 haven't received it y...

Resolved! Keeping my number

I’ve joined o2 and I’ve given my pac code upon joining but I’ve been given a new number. How can I keep my old number??

Resolved! Sim swap in new phone

Good evening. Going fro payg to pay monthly. Chat adviser started migration of my old phone number to new phone using old and new sim numbers. After a hour message on old phone was registration failed and now not working. Is this part of the process ...

My contract ends soon, but my monthly plan will apparently remain the same??

I just received a text from O2 to remind me that my contract ends at the end of May, but (in direct contradiction to what I thought) it says my monthly plan will "remain at £35.79" - which is (roughly) the amount I've been paying for two years. That ...

Voicemail pin

How do I reset my pin for my voicemail. Apparently I have forgotten it. Cannot call customer care as this is not consider urgent or important enough

Airtime bill

I've just recently gone into my banking and checked my transactions. Its appeared with 3 transactions from o2. 1 for the monthly plan and 2 for my airtime bills. I'm unsure to why I'm being billed twice for the same transaction as I've been up to dat...

I work for the NHS can I get discount on my monthly bills

Hi,I work for the NHS can I get discount on my monthly bill Alex Burnett

O2

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