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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 342152 Views
  • 2 replies
  • 2 kudos

Late Payment

Sadly due to the effects of the pandemic I have been laid off and I am unable to pay my bill which has had all calls diverted to payment line and the data cut off.This as you can imagine is hindering my job search.The tedious thing is it not able to ...

Ajrg by • Level 1: Joiner
  • 995 Views
  • 3 replies
  • 0 kudos

Resolved! Prime Video - Subscription Cancellation

Morning all, I have just renewed my sim only contract which i do when the 'extra' runs out. last time i got 3 months prime video, which was fine as i done this over chat, this time i have 6 months prime, but i cant remember where you can go to so tha...

TS99TS99 by • Level 1: Joiner
  • 2327 Views
  • 3 replies
  • 0 kudos

Resolved! Staff Friends and Family Discount - SIM Only

Hi there, I want to take out a SIM only monthly contract. I'm looking at the 100GB unlimited deal you have for £20 per month. I have a freind who works at O2 - is it still possible to have the staff friends and family discount applied to the SIM only...

partybish by • Level 1: Joiner
  • 1132 Views
  • 1 replies
  • 0 kudos

Direct debited twice

I tried finding a solution to this but couldn't find one in the previous posts.So I bought a pay monthly SIM last month and opted to have a direct debit set up.When the payment got deducted I noticed that I had been charged £20 twice by direct debit ...

Khan by • Level 1: Joiner
  • 1153 Views
  • 4 replies
  • 0 kudos

Resolved! livechat

How do i log on for a livechat conversation

WilliamY by • Level 1: Joiner
  • 831 Views
  • 2 replies
  • 0 kudos

Resolved! Late fee charge

Hi,I have been charged a late fee, after being told I wouldn’t be. Tried paying for my bill but the app kept crashing. Issue with using the app was persistent, had no choice but to call in.Finally managed to speak to someone after explaining why my p...

linkedsin by • Level 1: Joiner
  • 906 Views
  • 3 replies
  • 0 kudos

Resolved! Contract to sim only

My contract ends this month and I would like to change to sim onlyKeeping same number SIM card and package

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