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I have insurance and damaged my phone

Darvilly
Level 1: Joiner
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on ‎29-04-2020 13:25

on ‎29-04-2020 13:25

Hello

I damaged my phone by knocking a drink over it and I need my phone as I care for my 2 elderly parents in their nineties I cannot get through to o2 to ask for replacement I am insured for accidental damage

Any ideas please would be helpful

Thank you

Mary

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MI5
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on ‎29-04-2020 13:28

on ‎29-04-2020 13:28

@Darvilly 

You can submit a claim here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎29-04-2020 14:14

on ‎29-04-2020 14:14

@Darvilly If you need telephone access you can download Skype

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
https://support.skype.com/en/faq/FA256/how-do-i-get-a-skype-number

I DO NOT WORK FOR O2



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