Phone is damaged

[SoamieoneKenobi]

Hi,  my google pixel got damaged recently to the point of not being able to see the screen. I have been trying to access my account on the O2 website but I can’t insert the verification code o2 send me as I can’t see my phone screen. I have been trying to pay off my existing device plan so I can order a new handset but I can’t verify my account 

[Cleoriff]

@SoamieoneKenobi 

You need to borrow a phone to call Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[MI5]

@SoamieoneKenobi 

Can you put your sim in another phone to receive the code?

[SoamieoneKenobi]

Cheers, that is exactly what I did.  I tarnished my sim by putting it in an iPhone but needs must!

[MI5]

You're welcome @SoamieoneKenobi 

[Cleoriff]

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@SoamieoneKenobi wrote:

Cheers, that is exactly what I did.  I tarnished my sim by putting it in an iPhone but needs must!

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As Samsung lover, that comment made me laugh @SoamieoneKenobi