Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52849 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26762 Views
  • 19 replies
  • 2 kudos

Sim card

I'm trying to log into my o2 account but the number they've got me registered to is not mine.

Resolved! Birth date

I need to change the birth date it needs to be the 18/07/2006

lauren104 by Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos

Resolved! change plan

I'm going to travel to Brazil and I'm going to stay for 3 years. I want a single fare.

Reis by Level 1: Joiner
  • 208 Views
  • 3 replies
  • 0 kudos

Top up

I received message saying my top up was not added

Javada by Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Billing

My son’s rolling plan has not renewed, but the money has been taken out of my account!

Extra data not applied

I received a text saying if renew your bundle before 9:11:24 and we’ll give you 100GB free . I did this but I haven’t received it.

Bolt on

Hi i had 15£ bundle and I choose yesterday 10£ bundle its still not active when its going to be?

Dejvvid93 by Level 1: Joiner
  • 165 Views
  • 2 replies
  • 0 kudos

about top up my account

Hi, I made a £10 top-up on 28.10.2024. But I cannot use my line because my credit was reset before a month was up. I would like you to make an explanation about this and restore my deleted credit. Thanks

canereser by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos

Abroad

Hi I had a email saying that my bolt on has been turned off and my number has been convicted to a eSIM will this resume back to normal when I get back into the uk also I don’t want any charges on my number so I how do I do this as I can’t long into m...

Mem by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos