Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Cancellation of Disney+

Please confirm Disney+ is cancelled forthwith

Resolved! Big Bundle

Hi, I just moved to o2 pay as you go and have the £20 sim, how do I upgrade to the 120gb that my sim says it has as I only have 40gb right now

Resolved! Cancel contract

I want to cancel my contract

International call charges

Hi, in my latest bill I’ve been charged international calls while abroad but I haven’t received or made any calls whilst travelling. I’ve got a local sim and only make calls via what’s app on the wifi.i have the o2 data switched off. can you please i...

Resolved! Sim

It won’t let me top up my new sim

Resolved! Hello

Hello I just paid my new tariff which is for the 17th of December I wanted this tariff to start today seen as though my data has finished please can you help me and change the tariff date as soon as possible so I can use data this is very important f...

Resolved! Change tarrrif

I want to understand why I need to add £20 to my account every month if I am on pay as you go and am barely using that amount - can this be reduced

Deal

I saw a new deal online. £8 for 40GB. I would like to change my deal,

Resolved! 999 days

does o2 really take all your credit away after 999 days without topping up again + disconnect the number?

Resolved! Change account name to another

How can I remove my partners name off my account. She brought me a phone and sim many years ago and the account was set up in her name in an 02 shop. The number has always been my number and I pay and have always paid for the account but I still can'...

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