Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Sim card

I'm trying to log into my o2 account but the number they've got me registered to is not mine.

Resolved! Birth date

I need to change the birth date it needs to be the 18/07/2006

Resolved! change plan

I'm going to travel to Brazil and I'm going to stay for 3 years. I want a single fare.

Top up

I received message saying my top up was not added

Billing

My son’s rolling plan has not renewed, but the money has been taken out of my account!

Extra data not applied

I received a text saying if renew your bundle before 9:11:24 and we’ll give you 100GB free . I did this but I haven’t received it.

Bolt on

Hi i had 15£ bundle and I choose yesterday 10£ bundle its still not active when its going to be?

about top up my account

Hi, I made a £10 top-up on 28.10.2024. But I cannot use my line because my credit was reset before a month was up. I would like you to make an explanation about this and restore my deleted credit. Thanks

Abroad

Hi I had a email saying that my bolt on has been turned off and my number has been convicted to a eSIM will this resume back to normal when I get back into the uk also I don’t want any charges on my number so I how do I do this as I can’t long into m...

Resolved! 02 Mobile data for pay as you go monthly contract not rolling over?

I have a £30 rolling plan with 150gb data. However each month I'm left with roughly 60gb, but it only rolls over data to only 160gb - 170gb. Sometimes I have left 80gb - then it rolls over to 200gb. Why is that happening? It's costing me a lot each m...

O2

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