Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Imei number

How do I see the imei number of my phone when it’s broken and I can’t turn it in? Can anyone help?

Moved from address and lost my device and sim

O2 wont send a replacement sim out to me to my current address and I can't access my previous address for safety reasons. The retentions advisor I spoke to was working from home and wasn't very clear on the process from here. She told me to order a b...

Resolved! Visual voicemail

I recently got the 100Gb sim (unlimited calls and texts) 12 month contract for £20 as I was out of phone/sim contract but now my visual voicemail doesn't work anymore.I have tried the dialled 1750 and turned my VM on but still nothing!I have tried se...

Resolved! Data control

Hi, is it possible to temporarily switch the data on and off from my account?I manage this account for my son and I'd like to be able to restrict his usage easily like I can for broadband.TIA.

Stolen data

I have had all my data stolen. How do I stop this..

Disney +

Hi,I am a pay monthly customer who is already subscribed to Disney + outside of O2.I subscribed directly with Disney via pre order.Apparently I can link my Disney & O2 accounts and get £2 off my airtime bill?How do I link these accounts?

Free number

Hi, I just wanted to know if this number is free 0203 538 2665 ?As I have unlimited calls and unsure if I would be changed for calling it.Thank you .

Resolved! Upgrading

Hi, I've finished paying my device plan last month and I can upgrade. I'm thinking of upgrading my phone this month. My contract resets each month on the 14th and I pay the bill on the 28th of each month. If I upgrade now will my dates change or do I...

redemtion code not applied to my purchase

Hi, I just moved to O2 yesterday and took out a 2 year pay monthly contract. During the purchase process I was asked if I had a code to enter for a cost reduction. I did have a code via my 'blue light card' which I entered and it was accepted. At the...

Sim only contract and airplane mode?

Hi, I currently work overseas for a extended period of time and I’m unable to use my phone which is on a sim only contract so it’s currently on airplane mode. I was just wondering if there is a time frame of the contact being cancelled as the sim is ...

O2

Forum Posts