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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 277017 Views
  • 2 replies
  • 2 kudos

Premium numbers

I can't call or text premium numbers such as short numbers for donating to charities or voting on TV shows like Strictly

Dina83 by • Level 1: Joiner
  • 671 Views
  • 4 replies
  • 0 kudos

Unlatch code unsucessful

I have been sent the unlatching code 3 times, the sane number and each time it is unsucessful.I'm an trying ti use my Libster chip in my o2 fone.

Maxine1 by • Level 1: Joiner
  • 1168 Views
  • 7 replies
  • 0 kudos

Message not sent, phone number formatted incorrectly.

Hi! I'm based in the UK and I've been attempting to message an American phone number, but every time I do I receive the error message "Message not sent. Phone number formatted incorrectly." This is with all international numbers, as I tried to messag...

nfuller by • Level 1: Joiner
  • 3621 Views
  • 11 replies
  • 0 kudos

Activating a new sim to an already contract phone

Hi guys This question has probably been asked so many times, but im getting quite frustrated at not getting anywhere via 202 when called. I am a contract iphone user and have recently upgraged to the iphone 11..... A new sim was sent and received tod...

LJP68 by • Level 1: Joiner
  • 1016 Views
  • 5 replies
  • 0 kudos

Leaving O2 but paying for a second family member

My contract is up bu my account is also paying for a second family member Can I stop paying for my own phone and continue to pay for the other? Basically I want to leave 02 but I'm happy to keep paying for my other family member

JamesC by • Level 1: Joiner
  • 823 Views
  • 4 replies
  • 0 kudos

Resolved! How to use voicemail transcription on iPhone SE 2020 & iOS 13.4

How can I use voicemail transcription (i.e. Voicemail automatically transcribes the text of the message) on iPhone SE 2020 running iOS 13.4? I have read that O2 supports it and I'm running the latest version of iOS. I just can't work out how to use i...

ForestPhil by • Level 1: Joiner
  • 5958 Views
  • 10 replies
  • 0 kudos

Bill payment

I have paid half of my outstanding phone bill but cant afford to pay other half and cant be cut off phone, and cant get through to speak to anyone. Someone please help

Order receipt to claim huawei gifts

Hello, im trying to find where my proof of purchase is for my huawei i recently bought. I cannot seem to contact o2 due to the virus restrictions.

marcgrant by • Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

New sim card registration

I upgraded staying with the same number, the sim that came with the new phone is not allowing me to make calls or send texts as its saying it's not registered... how do I active it?

Jackie85 by • Level 1: Joiner
  • 858 Views
  • 4 replies
  • 0 kudos
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