Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Auto Save Tariff Changes

Hi, I have received a letter from O2 to inform me that my contract (O2 Unlimited 24M 3GB) has come to an end and i will automatically be switched to the O2 Refresh Unlimited 3GB from next month. It's a cheaper tariff so all good! What it fails to off...

Number split ported

Just swapped from virgin to O2 but my number has split ported. Cant get through to O2 to help. Switched phone off and on again but hasnt worked

money taken out of my account

I have a contract with 02 which I have my monthly direct debit taken out on the 20th pcm. I have noticed this morning on my online banking that 02 has taken £10 on 07.04.20 with the narrative 02 UK PAY & GO? I would like an explanation why this has b...

Next day delivery....

Ordered 2 new items from o2 yesterday got both the contracts through saying next day delivery wait for an email to say they have been dispatched so you can track it. I still haven’t received an email saying it’s been dispatched? Anyone else having th...

Resolved! old number

I wish to change the number of my new Sim card back to my old number

Upgraded with refresh with o2 saying they would pay off remainder of bill

Recently upgraded my old ipad to get a new one, selected the option to upgrade with o2 saying they would pay off the remaining device plan. I upgraded and then 3 days later a direct debit of £38 came out which is the old device plan. upon recieving m...

Resolved! Data allowance

I've got 3gb of data per month on my contract. But on my O2 it says I've also got 9gb of data until my contract ends in 2024.I want to know does this entitle me to 12gb a month or 3gb month and 12gb can be used during this time?

Contract Ending

I received a text saying that my minimum contract term ends next month. When do I need to cancel this contract and when should I take out a new contract? I will be moving to a sim only contract for a few months until phone shops are open again to com...

New sim not working

Hi. Really hoping I can get some help for this. I just got a new phone with a new sim but it hasn't activated yet. It's been over 24 hours now. The instructions in the box says to text SWAP to 20220, but I can't as the new phone isn't registering yet...

Cancelling an extra phone SIM on my account

Earlier last year I added my neice to my account (as she was travelling from US) I would like to remove her number from my account and the additional SIM of £21.07 that I am paying - how do I do this?

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