Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Device plan payment

I have had the rest of a device plan taken out in excess of 500 pound and I’m not sure why?

Upgraded phone has no service

I upgraded to a huawei p30 pro which arrived yesterday. I am using my sim card which works in my old phone and my partners but when entered in to the new phone it says no service and doesnt search for a network in the settings. I have tried calling c...

Register a new sim

Can anybody tell me how I register my new sim card into my other phone pls

Data not working

A year and a half ago I got the iPhone 6s and right from the get go we had problems with the data. My daughter was blue to receive and send messages on WhatsApp and that’s all her data would let her do. She got notifications from Instagram but the ac...

Unable to receive calls

I recently just got a new pho e and swapped my number onto my new SIM card. However I am not able to receive calls but am able to make calls myself. When I also visit about in settings, my phone does not recognise my phone number. Is there any way to...

Changing your phone tariff to a cheaper one

Hello,In light of the current pandemic and the uncertainty surrounding employment and income, I have been trying to change my phone tariff to a cheaper one. I am currently paying around £45 every month for 45gb of data and unlimited minutes and texts...

My bill

I asked o2 customer service to suspend my bill which they said they would, I also asked them a few times making sure that it would not affect my credit rating and they assured me that it wouldn’t. I had a message through a few days ago telling me I n...

payment

if i get a letter about late payment and it gives me 5 days or they'll disconnect my device will i be okay paying the the amount the day before?

Sim.swap still not worked after 4 attempts at doing it

4 times ive attempted sim swap, and still it hasnt worked i get the txt saying successful wait 24hrs and still nothing has happened and ive benn billed for something im not even useing yet

Resolved! Lost phone

Have friend who lost phone on Australia. Now back in uk with Aussie phone and not able to call anyone in O2 report and can’t get into any of their o2 chat services to report as they are closed. Also can’t travel for obvious reasons. Any solutions? Ca...

O2

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