Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Help

I need to cancel my contract but I have no phone can you please help to what I can do

Pay Off Device

Hi GuysIm trying desperately to find out how i pay off my device plan, without success. I appreciate Covid has reduced direct people contact, but, there doesnt seem to be a facility online where i can pay off my device and change to a sim onlyh tarif...

Cancel contract

Need to cancel contract

Visual voicemail on 6s plus

I’ve upgraded my sim only as I had sim only before got more data this time but I’ve lost my visual voicemail how do I get my visual voicemailBack!

Porting number

I applied for a SIM only last week and provided my PAC code in order to keep my previous number and it hasn’t been ported over, I know they don’t occur over the weekend but how long will it take?

Apple watch

I am trying to purchase an apple waatch on a separate device on my account but it will not allow me to do this, any help would be amazing

Could you please send me the pack code for my mobile phone 07769813131

I took out a Wifi Pocket Hotspot, 07547576701, last April on a 12 month contract. This ended last month but you have took a payment for it this month. Please could you refund me and send me my pack code for my mobile sim card, 07769813131. Thank you.

Exchange

Hi,I bought an Apple Watch series 4 today and it is due to be delivered today but I didn’t check the prices on the series 5 and they are very similar. How do I go about an exchange in these hard times? I tried ringing but every time I end up with a m...

New upgrade has arrived. Will I still be able to use my old phone as a spare?

Hiya Can anybody please help? My new upgrade has just arrived which is a pay monthly phone and a new SIM is on the way. I have swapped from an iphone to an Huawi. The screen on my iphone broke and the phone was getting old, hence the upgrade. I am ju...

Query on a upgrade with cashback deal

So I upgraded my phone on the 8/3/2020. When i upgraded i did it early and paid the remaining on my old device so I could get bonuses that were on offer at the time. The deal i went for was upgrading to a Huawei p30 with the offer of £100 cashback an...

O2

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