Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Is this billing text fake?

Hi everyone, I have got a text saying "O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: Is this a fake? Because I have never used any O2 products. This website address links to a logi...

Phone insurance

How do I remove my O2 insurance

Resolved! Processing a bill

O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: I received this message from +447385693511. I'm wondering if it is a legitimate O2 number. I've never had any problem with my Direct debit pay...

Unable to process bill text

Had a text from 07900 032716 telling me to click on a link because they had been unable to process my funds. I checked on the app and my bill isn't due to be paid for a few days anyway!Link was Definitely think it's fraud. And didn't click on the li...

O2 refresh

I have Upgraded through o2 refrsh but I have a couple of questionsWill my billing date be the same?Do I need to cancel my DD for the old phoneAfter my bill payment for the old phone, will I have to pay anymore on that phone?

Otac

I have been sent an OTAC code. What is it? I am not a business customer. I am a residential customer.

Sim swap and keeping old number

I was due to upgrade and decided to move to a sim only deal but wanted to keep my old number. however upon receiving the sim and doing swap sim my old sim died new sim entered but it is trying to get me to use the new phone number. I have even filled...

Refund of overcharged bill

Hi , I did. See somewhere that 02 was not going to charge extra as in 02 text or data for last month , the starting of lockdown . I have been charged a lot but I cannot speak to anyone

Click and collect order

Hi I got a notification my click and collect order was ready in store the day before the shop closed due to COVID so had no opportunity to collect It. I then received an email saying I if I didn’t collect my order would be cancelled. I checked the in...

So how to get help

I have a bill query - but apparently only meant to speak to O2 for upgrades and cancellations. So who am I meant to speak to about a hike in my bill!My bill has been 56.37 a month every month.Added the for subscription to Disney 5.99 a month, but the...

O2

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