Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 232556 Views
  • 2 replies
  • 2 kudos

Resolved! Upgraded my sim only and opted to keep my sim but no confirmation

Hi I was offered an upgrade, and I chose to upgrade my sim only and keep sim, the order is on my orders, however I have no confirmation in email and I'm not sure if it will just update over my existing contract? I'm slightly concerned that I've upgra...

Joe6 by Level 1: Joiner
  • 1698 Views
  • 11 replies
  • 0 kudos

Reference number

Hi, I need reference number but I can’t find, can you help me please

Beny895 by Level 1: Joiner
  • 3099 Views
  • 2 replies
  • 0 kudos

picture text

I am trying to receive a sms text but the phone is saying no connection why is that please

bill202 by Level 1: Joiner
  • 1083 Views
  • 7 replies
  • 0 kudos

Premium numbers

Just received a text from 66299. I have not used this service and don’t understand why I am being charged. Can anyone tell me how to stop it. Tried looking on 02 but can’t find anything that helps other than send STOP, I did this and of course I am b...

New phone sim swap calls and receiving texts not working

Just upgraded and done a sim swap I can use data and send texts but I can not send/receive calls or receive texts. It is now coming up 24hours since I did this my old sim is now not working and I cannot contact support as live chat is not working and...

CrackFox by Level 1: Joiner
  • 1161 Views
  • 1 replies
  • 0 kudos

Resolved! Spam text

when i usually received a text from O2 it's title O2 UK but I received one yesterday from a mobile: +44 7464 848670 advising that we are unable to process your latest bill. In order to avoid fees, update your payment information via: a web address. H...

Beath79 by Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Pac code/porting time

Hi all, with everything that's going on atm, am unable to use chat to ask this question, so was wondering if the community could help? At time of purchasing new SIM only deal I provided the pac code from my previous provider. When the new SIM arrived...

Cc110 by Level 1: Joiner
  • 644 Views
  • 2 replies
  • 0 kudos

Deposit refund

Hi guys any advice how to claim my deposit when I paid three month ago I tried to call 202 but keep sayin check my 02 app and in 02 app says get in touch with us for refund Is there any other number to call regarding deposit refund ?thanks

Miran by Level 1: Joiner
  • 489 Views
  • 2 replies
  • 0 kudos

Resolved! Phone not arrived and saying there’s no orders in my account.

I’m wondering if anyone can help me and shed some light on my query. I purchased a phone and new contract of Friday and opted for the next day delivery of Saturday morning. I understand with everything going on at the moment that there is delays in t...

Ellie5 by Level 1: Joiner
  • 1574 Views
  • 5 replies
  • 0 kudos