Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

What's your speedtest like?

I feel like I made a mistake by sticking with o2 when I upgraded, I average out 5Mbps down and 2Mpbs up whereas with another provider I can get 30 up and 20 down.I'll also include this isn't a recent thing e.g, due to covid-19, it's been like this si...

Disney+

I added Disney plus on taking advantage of the £2 discount and have had my bill and this hasn’t been taken off any ideas why?

Awful signal in my area

Is anyone else having issues with o2 4g coverage for a long time now my 4g is really slow or no signal at all I use the signal app and it always says our network is working fine but when you do a speed test it can’t pick up the network

International calls

I have recently upgraded my phone and noticed that I am unable to call or text my family in Lithuania. I get no signal at all and call just ends and any messages I try to send are undelivered. How can I fix this as I had no issues with my old phone a...

Resolved! Ported Number

I have recently changed to O2 from BT and ported my number across. The problem I have is when I text my friends they get the text from the original O2 number rather than the number I have ported across. They text me on my original number without a pr...

Phone disconnected despite paying bill

I paid my bill 24 hours ago however my phone has not been reconnected. When I try to call 202 it just beeps and the call drops. The online chat is disabled and I don’t have a landline - HELP!

Ordering Replacement SIM Online

Hi, I could really use some help. My old Samsung Galaxy S5 recently stopped charging, as the USB port is damaged through many years of wear & tear. A friend has kindly loaned me a Samsung Galaxy S7 Edge, which he dropped off today. However, it requir...

Call allowances

Hi, I hava a pay monthly Sim Only contract, which gives me 1000 free minutes calling. If I ring 10 off 0800 numbers for 10 minutes each, that would be a total of 100 minutes I would have used. Would them 100 minutes be used against my 1000 free minut...

Checkout says I don’t have an account

On going through the process of purchasing a watch I click through to check out it asks me which number that I wish to link the watch to, then promptly tells me that I do not have a pay monthly account. I don’t know what I have seeing as I am a pay m...

Resolved! Samsung Galaxy Tab S5e - what is in the box?

According to reviews I've read, a headphone dongle\adapter is included as there is no headphone jack. However, reading the tablet page in O2 store, there is no mention of one.

O2

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