Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Very poor and intermittent telephone reception

Over the past few weeks my mobile telephone reception is terrible, calls constantly breaking up and impossible to hold a conversation. Reception used to be very good. My husbands phone also on O2 is the same. What is the problem?

Samsung A40 Fault

Hi,I have a Samsung a40 on pay monthly contract with carphone warehouse. The phone has developed a fault. The screen is black but I can still hear it if it rings, receives messages etc. As I gather carphone warehouse are no longer with O2 who do I co...

Old number changeover

I was sent a clear and unambiguous text to my old number that it would transfer to my new sim on my new phone by 6pm today. I turned off the phone all day as recommended (indeed I had to turn off my old phone with the old number as the battery is fai...

Claim free product - invoice required

Hi there, trying to submit claim for free product with Huawei Pro P30 i got on 28th April. I cant find anything showing my invoice or order confirmation from o2 that has logo etc on. Please help thanks!

Incorrect bill

I have received some charges on my recent bills for text messages whilst abroad. I have cross checked dates and times, and it might be the case that I have been charged for receiving text messages from O Roaming- as I certainly did not send any text ...

Resolved! Refresh Upgrade

Sorry in advance for what maybe a silly question! I want to upgrade my phone early, but looking at the upgrade offers on myo2 they are really expensive. I have a balance to pay on my current device plan. Once I have paid this does my airtime plan sto...

reverse number switch

I have just signed up to o2. When I signed up for the o2 pay monthly sim I provided a pac code to switch my number over with me...I now have the sim with it's own number and it's a lot more memorable than my old number (which I never memorized) Is th...

Resolved! Esim

How do I get a esim pack. The stores are shut and you can’t get through on the phone. Thanks.

+44 7385 705077 Scam?

This number contacted me via text saying my bill had failed to process, I have 2 contracts with O2, both payments went out fine according to my online bankingAssuming it’s a scam?I don’t have access to the my O2 account of one of my contracts though ...

Change phone number

Hi,I have been receiving a lot of harassing calls and the types of calls they are, is affecting my health and stressing me out. I have to use my phone to do my job so having these calls is really affecting my day to day life.. I would like to change ...

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