Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Billing gone up £4 with no Notification

My device plan has just come to an end. For my air time plan it’s normally roughly £17. To have an email set today regarding my next bill and you have taken this up to nearly £21. I want to know the reasons for this and since I’m paying an extra £4 I...

Resolved! Deposit

I think I’m due my deposit back and I’ve not received this, I want to confirm when I’m due it back !

Paying for my handset

Please can somebody help me, I’ve been paying £53 a month for the last two years for my iPhone contract. I recently found out my contract ended in November 2019 but I have continued to pay the £53 a month. I was under the impression that £53 is split...

Upgrade not arrived

Hi, I ordered an upgrade on Friday and was told it would be delivered yesterday between 8am and 10pm. Nothing arrived, and my o2 is saying that it’s still being processed. I’ve tried ringing for an answer but I was told it’s not an emergency and they...

My order

I ordered a device on friday but the order hasn't been raised yet. I recieved a text on Saturday to let me know that they were working on order but am yet to receive any further information. Do you know why ?

Bill

Phone bill not due to be paid until tomorrow but says paid on the o2 app?

0330 number are included in my free minutes allowance

Are 0330 numbers free to call

02

Hiya do we get help with 02 bill with this outbreak. Iam key worker which need travel because the buses are sunday services. I need get taxi home because wont make connection bus. Iam running low on money.

O2 have cut my services off

So I’ve received my bill today like usual but I’ve had my services suspended. Payment isn’t even due until the 28th and when I phoned 202, I’m told By an automated message that I have to pay the full amount now to have my services restored. I’m at a ...

Upgrade

Hi if I pay off my device plan to upgrade my phone and then take up a new contract how does it work do I still have to pay data

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