Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 refresh airtime variation with different phone cost

Hi, I’ve recently been looking to upgrade to the iPhone 11, when I look at the costing for this on refresh, for the 64gb model it comes in at £20.37 for the phone and £30 for the airtime monthly over 36 months, however I was looking at the 128gb mode...

how do I know if wifi calling is working

Hi I have Wifi calling set up on my account and on my phone. How do I know that is is working? My friend has it and he gets an icon at the top of his phone when he is connected to wifi. I have never seen an icon on my phone come up. should this happe...

Duplicate charges for sending picture messages

Hi I was wondering if someone could help me out. Earlier this month I sent 3 picture messages (in the form of MMS) to someone, but have just logged in to check my bill and I am due to be charged for 22 picture messages on that day. IU have checked th...

Resolved! New phone arrived but no PAC transfer

I've just got a new phone with O2 that arrived on Monday. Everything is fine except that the PAC transfer from my previous provider has not happened. I gave all the details in the order process and contacted O2 about it yesterday but have not heard a...

Cant contact o2

Trying to contact o2 as my Bill's been paid but still waiting nearly 48 hours for me to have my calls, data and texts back! When you call they just put the phone down unless its fraud or stolen phone!

Resolved! Transferring number with PAC code

hi. How long does it take to transfer number after giving pac code? did this last week & still waiting.

Dropping wifi

iPhone XR keeps dropping internet

Carphone Warehouse Contract Query

Hello A couple of months ago I took out a new contract with Carphone Warehouse on O2 for £25 a month 12gb of data. They informed me that 3gb of that would be provided by O2 and 9GB would be provided by Carphone Warehouse. Obviously now that O2's cont...

Cooling off period

I returned my O2 sim two days after receipt as the signal quality in my area was not good enough. I have a proof of postage receipt to confirm this. It was another 11 days before I could actually get through to an agent at O2 to verbally cancel the c...

Premium number charges

Hi all i've been charged for a Premium number call even though the call didn't connect, the phone just beeped once and reverted back to the home screen, it was an old Tesco Home Insurance number, has anyone else experienced this please?

O2

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