Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18764 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189860 Views
  • 2 replies
  • 2 kudos

NOT HAPPY!!

So about a week ago or so I rang 02 and finally got through after being on hold for at least an hour or so.. Told the lady on other end was having problem with late payment due to this Covid-19 and she assured me that all customers have been given to...

Annimay38 by Level 1: Joiner
  • 1404 Views
  • 23 replies
  • 0 kudos

Change billing date

I’m trying to change my billing date but can’t get through over the phone and can’t do it via the App. Is there any other way I can change the direct debit date?

PhilDean by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Need Replacement SIM as faulty

Can you please advise me how to get a replacement SIM as mine is damaged. Help line doesn’t cover this issue and branches are closed.

JBig68 by Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

I just don’t know what to do as I don’t get paid until 11th may ? And my bill was due 17th April and I got a message from o2 saying be a I’m the difficult time you can now add your bill to next month if you have trouble paying it this month

Sezzie by Level 1: Joiner
  • 1363 Views
  • 5 replies
  • 0 kudos

O2 open question

Hi All,I was looking at getting the iPhone se using the open discount. Am I right in thinking the the discount is not for the total bill?For example, if the phone cost is £20 a month and the line rental is £10, I would only be receiving the discount ...

Mudal87 by Level 1: Joiner
  • 870 Views
  • 3 replies
  • 0 kudos

End of contract

I dont wish to carry on with my contract from the end date. How do I do this any button I press remotely linked to leaving 02 says they are not able to take my call due to covid situation. Thanks

TRACIEJAI by Level 1: Joiner
  • 402 Views
  • 3 replies
  • 0 kudos

Payment Holiday

Been tryiing to contact payment support for the last 2 weeks but only getting an automated message about paying bills.Recently lost my job due to the current situation and ive been trying to get a payment holiday

eddy890 by Level 1: Joiner
  • 444 Views
  • 3 replies
  • 0 kudos

Resolved! Still paying for an old number

Hi, My daughter got a new phone back in February 2020 and started paying from her own bank account, and cancelled her old phone which I was paying for from MY bank account. However, payment was taken in March and again in April for the old number fro...

Indie by Level 1: Joiner
  • 1066 Views
  • 9 replies
  • 0 kudos

Cancel disney+

I want to remove Disney+ from one of the accounts. For some reason it’s added to both mine & my sons. We live in the same house, so don’t need 2 subscriptions.Way to pocket extra money at a crappy time o2!