Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Useless..

I am o2 costumer for over four years, already buy 4 devices from o2, never had any problems with anything,two weeks ago my wife by mistake mised a payment and we try to pay online but payment dosent go thru, we had funeral in our family so I decided ...

Mindx by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! discount

hi i work for halfords autocentre and beileve i reiceve 25/% off air time store told me to visit gave me a code ad no other info where do i got need to recieve this discount

edej9580 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone not working well sim card

Recieved a new sim card does not work in phone as not recognised. Paying for air time which I am not using have unfortuntely a two year contract which is I think is finished in October. O2 are getting money for nothing also saw I am paying for insura...

fedup12 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Credit limit on pay monthly

I just joined only to find ihave a £10 credit limit can this be raised

Thre by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Delivery not recieved

I ordered a phone on the 24th of April and up to now have not been received. When tracking it on UKMail it is saying delivery on 01.05.2018. Spent the whole day waiting for it but the delivery never turned up. They have on their log 2 attempts to del...

clarksonJ by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New SIM to replace damaged one

Received new SIM as old one just stopped workingFitted new SIM but as there is a 'No Service' message in the top left hand corner of the screen I cant get the SWAP message to 20220How do I get the new SIM initiated ??

Resolved! Upgrade deal

I'm currently feeling thwarted by the various options provided by 02 to do a simple upgrade.Contacted chat and had a strange exchange with their agent. Went on for a long time; passed on to different departments. He just kept asking what organisation...

Resolved! Fraud

Had text like following bewareYour account is £24.00 overdue. We're now diverting your outgoing calls to our payment line and stopping data usage. To prevent this, you need to pay today. You can do this by using the MYO2 app or calling 2729 free from...

Resolved! Roaming in the USA

Is anyone familiar with roaming in the USA on an O2 SIM? What's coverage like (which networks are used), and particularly data speeds? I have the O2 Travel "bolt on" which does include data for a £5/day charge. Is this throttled? All information I fi...

Salem874 by Level 1: Joiner
  • 27 replies
  • 0 kudos