Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Difference between Upgrade and SIM Only

I bought my handset outright and went for an O2 SIM only monthly contract ages ago. Time for me to change tarriff but I'm a little puzzled. Am I correct in thinking ...if I "upgrade", essentially it's a silent system change for O2 so I don't see anyt...

Signed up for a new contract yesterday, Help?

Email came in yesterday saying order was recieved, however It's meant to be delieverd tomorrow and I have no orders under my 02? No Email about despatching or anything else. Payment was taken for the upfront cost of the device. Nothing since regardin...

Resolved! What happens when you upgrade your tariff?

Hello,I've recently been eligible for an upgrade to my tariff and have found one that suits my needs. I’m not quite sure how the process will work and whether I'll get charged as soon as I upgrade or when I usually get my bill.

ESim

Hi, Is it possible to obtain a ESim with this current situation? or shall I wait until life is back to normal. thanks for any help James

VAT added to monthly contract

I am being charged VAT on top of my monthly contract price. I was never made aware that there would be added VAT. I thought that VAT could only be added to business contracts?Thanks

My contract

Hi can anyone help me I am trying to view my contract but can’t seem to find it anywhere I’ve tried contacting o2 to no avail

Resolved! Keep number on my new 5g sim

What is the number I need to text to swap my number from my old 4g sim to my new 5g sim? What is included in making sure this works correctly?

Delivery

Hey i placed an order in Friday and paid for Saturday delivery. On friday night i got an email to say that it was on its way however it did not arrive. In the email there waa a tracking number but have no idea who the courier is to track it. I have a...

Help with my Sim Only account!!

Hello all So long story short, I took out a 12M Sim Only contract with Carphone Warehouse, then at the start of April, I got the offer to upgrade, which I enquired about on here as to wether it would affect my credit score, check on my previous posts...

How do I order a new SIM to replace my damaged one?

So my SIM card has suddenly stopped working, it's not receiving any service or allowing me to turn on mobile data (I'm using an iphone 8). I've tried the SIM in a number of my old o2 and unlocked phones and it has the same issue, regardless of device...

O2

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