Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! IDATA Bolt On

Can anyone tell me where I can find IDATA Bolt On on the O2 website. It states on the O2 website that I need to have IDATA Bolt On activated but I cannot find it. I want to set up visual voice mail on my iPhone Xs

How to switch from Pay Monthly to Pay as you go?

I would like to know how I can switch from Pay Monthly to Pay as you go. No one is answering the phone at 202.

Can't Upgrade

Hi, I tried to upgrade today as my phone isn't charging any more. I went through mobilephonesdirect as an upgrade but it got refused saying I could only upgrade within 40-something days of my contract expiring. However, my contract expires on 10th Ap...

my bill

why is money coming out my bank on the 9th march and the 23th march

Help, I want to cancel my O2 contract, but can’t get through

I cancelled my contract over a month ago and it hasn’t been done. I can’t get through on the phone and my complaint email was answered with the statement that I need to call O2! I don’t want to keep on paying for a contract I no longer use and I’ve a...

Resolved! my 02 bill

I recieved a text message on my mobile to say that 02 is having problems processing my latest bill and I am asked to update my payment Info or a fee may be added. Is this text a scam?. the contact address given is [Removed] is this address genuine or...

12 vs 18 month contract

Having just looked into a new contract, I see that O2 are offering £20 for 100GB of data on a 12 month contract, or if I wanted to commit for longer, an 18 month contract, I could (for the same £20) get 50GB of data. Am I missing something here? As a...

Resolved! Contract term after upgrade? - Sim only

Started with sim-only deal with contract lenght of 12 months, and plan to upgrade it half the way (6 months after start) to increase data allowance. Is the remaining of my contract lenght being increased?

Fraud

I received a text today from this number 07385 231996 - telling me my payment details are not up to date and my bill couldnt be paid. I checked both my O2 account and my bank account and my bill has been paidHas anyone else had this?

Downgrade data limit

I recently changed my data tarrif. This was a mistake & I want to revert to my old tarrif. I'm happy to pay for the data used but I cannot contact anyone to do this. Help!

O2

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