on 05-01-2020 23:54
on 06-01-2020 00:08
The first thing you need to do is to call customer service and ask them to put a charge to mobile bar on your account which will stop further charges on your bill.
Then have a read through this thread:
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
A very good site for further help in getting your money back, including a letter template, is this one which gives detailed instrucions
Good luck.
If you get through to a sympathetic adviser they may possibly refund the charges or make a goodwill gesture.
on 06-01-2020 00:10
on 06-01-2020 00:22
on 06-01-2020 00:22
on 06-01-2020 00:53
on 06-01-2020 00:53
06-01-2020 07:29 - edited 06-01-2020 07:36
06-01-2020 07:29 - edited 06-01-2020 07:36
Hello @Johnny
Welcome to the o2 community forum
Get your money back from these despicable scammers
Following the advice by Cleoriff and jonsie will mean work but you should get your money back.
Putting the bars on to direct billing is your first step to stop it. Best time to contact customer services is early morning.
@Payforit_Sucks
has been helping unsuspecting victims follow advice and get your money back.
Good luck and best wishes TallTrees
on 06-01-2020 11:12
on 06-01-2020 11:12
on 06-01-2020 11:25
on 06-01-2020 11:25
Did you ask Customer services to Bar all Direct to bill debits and Bar Premium rate numbers as we suggested above? This will avoid this sort of thing happening again.
Also the https://payforitsucks.co.uk/
website will help you get your money back if you inadvertently signed up to a scam.
Veritas Numquam Perit
on 06-01-2020 16:28
on 06-01-2020 16:28
Did you ask O2 if they could possibly refund the charges? Calling back could get you through to a more understanding adviser. Make a nuisance of yourself and also consider a complaint via Resoler in this link :
https://www.resolver.co.uk/companies/o2-complaints?territory_id=1&variant=original