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Charged more than I shold have been

GeorgeChara
Level 1: Joiner
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on ‎18-04-2024 17:17

on ‎18-04-2024 17:17

My bill should be £8, I had a free discount which was amazon prime for 3 months. However, this month it had ran out, I did not renew my amazon prime and do not have access to it anymore. However, in my O2 bill It has charged me for amazon prime. My bill this month is double what it should be

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MI5
Level 94: Supreme
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on ‎18-04-2024 17:20

on ‎18-04-2024 17:20

@GeorgeChara 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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