Solved: My contract ***********

GMROB · ‎22-04-2024

Hi, my phone contract *********** has increased by £10 per month, as of March 2024. Please could you explain this change to me as I am not happy to be paying this much per month, and nothing has change with the benefits provided from the current contract.

When I bought the contract in 2022 I expected it to remain the same amount, and I haven't confirmed this increase, as a student I find this very difficult to budget this extra payment per month so would like to go back to my previous monthly payments, please.

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pgn · ‎22-04-2024

How much were you paying monthly, @GMROB? April is when the annual RPI price increase, 8.8% this year, goes onto your Airtime or, if a bundled tariff and handset deal, the whole bill.

Does that help explain your additional £10 this month, @GMROB?

You can also check in your MyO2, if it is working. Good luck.

Links to O2 Social Media Team here

View solution in original post

pgn · ‎22-04-2024

How much were you paying monthly, @GMROB? April is when the annual RPI price increase, 8.8% this year, goes onto your Airtime or, if a bundled tariff and handset deal, the whole bill.

Does that help explain your additional £10 this month, @GMROB?

You can also check in your MyO2, if it is working. Good luck.

Links to O2 Social Media Team here

MI5 · ‎22-04-2024

@GMROB

As per the T&C's you signed uo to.

RPI - 2024

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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