Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIMO Contract Ends in 2 WEEKS. 30 Day notice required?

My sim only contract ends in approx 2 weeks time. Im going to leave O2 to a different carrier and keep my number. My original plan was to request the pac code on the day after my contract ends to avoid early termination fees (although INFO said I onl...

Resolved! Roaming in EU

My Plan includes rooaming in EU. Can you please give more details

Resolved! Want to cancel one of my 2 plans/phone numbers

Hi I would like to cancel one of my plans/phone numbers as I have not been using it for months but keep my primary one. Thank you for your help. Kind regards,Larisa Titu

Cant login

It won’t let me login to the app or add my extra to my account

Resolved! Airplane

I’ve paid my arrears and my next bill is due on February the 19th but my airtime plan isn’t working

Resolved! Can I get a phone contract with a debit card

Hello I am looking to get a phone on contract with 02 as my old phone is broken and I am in need of a new phone but cant afford 800 pound for the new iphone, can afford it monthly but just can't get past the 02 credit check, I saw online that if I ca...

Resolved! No Service after porting

Got my number transfered from Vodafone, when you call it’s going straight to voicemail and welcome to 02 Tried to call o2 but they said it’s in middle off transferring but number is changed over on app and website. Any Help

Resolved! Cancelling Netflix on my account

I need to cancel my Netflix automated account through O2, I have been trying for months with no support from O2 helpful

Disney+ extra

I had a 6 month free subscription to Disney+ which ended at the end of January. I thought I had cancelled auto renew but I have been charged for February. I have now cancelled again. Will I get a refund for this month?

Cancel and PAC

I’ve got a monthly rolling contract after my initial contract with o2 finished and I didn’t change it. I also have my Apple Watch airtime on there.I’m moving to a different network now so I wanted to get my PAC and then cancel both those contracts. I...

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