Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International roaming

How do I find out if there is an international roaming bar on my account and if so, how to get it removed? I am currently travelling to France and last time I tried to use my phone in an EU country I was not able to make calls or text at all.

Resolved! Direct debit

More info (Highlight to read) What’s the number to call to set up direct debit

Resolved! 20% loyalty discount

hi there , I have just renewed my four 02 pay monthly contracts , so 20gb ( 40gb with volt ) for £8.92 a month .Does anyone know if I need to reapply fit the 20% loyalty discount on the additional 3 contracts or us it just automatically done ?I am ho...

Resolved! Upgrade, phone and iPad?

I’m so confused. I have a pay monthly phone contract, just for airtime (handset is paid off). The site says I can upgrade… if I choose an IPad with an airtime contract, is that IN ADDITION to my phone? I want to leave my phone contract exactly as it ...

Resolved! Leaving o2

Hello I am wanting to terminate my contract with o2.

Resolved! Unable to cancel a contract

We all don't have 3 hours per day to sit and wait for O2 to answer the phone. Just to cancel a contract. It's an absolute joke. I have a life outside contacting O2. Just cancelled my direct debit. They were soon on the phone to tell me I m not allowe...

Resolved! Uswitch deal

HiCurrently pay monthly contract but saw deal on uswitch for 7.99 a month 15gb which is perfect for me. Had to register a new email address to get it through. Is this right?

Resolved! replacement phone

Hi my faulty phone was sent back and they promised replacement phone.next day.my faulty phone was received by 02 at 8.10 on Friday morning.how long do i have to for replacement

Switched From Tesco Mobile, Voicemail Not Working

Hi there. As the Subject title indicates, I have been unable to activate voicemail since I switched from Tesco Mobile to 02 just over a week ago. I am aware that Tesco effectively 'piggybacks' on the 02 network, so I have no idea if this is the sourc...

Resolved! lost phone

i have lost my device and want to know if i can upgrade i belive was due

O2

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