Don't know if anyone here can help, but I tried to log in to my account to change my billing address, and my entire account has vanished! I can log in, but I have no numbers (I should have 5, which includes my elderly mother and my son who's at university on the other side of the country).
I tried to call customer services and after 52 minutes got through to someone who said I'd been moved to another billing platform and my email had been removed and replaced with a generic one (whatever that means). She said I'd have to re-register with a different email address, which I don't particularly want to do - I don't have a different email address and don't want one just for O2. But I gave it a go and tried to link my mobile number to it, and of course then it just said my number was registered to another account. Then she tried to put me through to someone else and promptly cut me off.
Now I'm getting messages saying I haven't paid my bill (I pay by direct debit but they haven't tried to take the payment) and am about to get restricted, and now when I try to phone to find out what's going on, I just get the automated payment line and no option to speak to a person. I can't log in to the O2 app as it says my account can't be found. WTF is going on!?
