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Being charged for an account that i didnt ask for

Hughgo
Level 1: Joiner
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Hi I’ve been charged for an account that i didnt ask for . Earlier last year I noticed that o2 was taking money from my account 7.38 per month I called o2  (for around four hours getting passed from person to person ) but they couldn’t tell me any thing about it , so I canceled the standing order at the bank  and I got a letter saying i was being taking to court for non payment of this bill    ( that’s were i got the acc number above ) i again I spoke to a o2 operater she couldn’t tell me anything because I count supply a security question  ( for the account  I don’t have ). all she could do was refer  me to the fraud department ,  so what can i do about this up to now its cost me about 120 pounds and a court threat

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MI5
Level 94: Supreme
  • 145049 Posts
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Registered:

@Hughgo 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

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MI5
Level 94: Supreme
  • 145049 Posts
  • 635 Topics
  • 27831 Solutions
Registered:

@Hughgo 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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