International Favorites not been working since 5-Dec

[Anonymous]

International Favorites not been working since 5-Dec

Can you please confirm if it is a global issue or just me?

[Anonymous]

If Three can let their customers know of any disturbances in their service why O2 finds it so hard? It looks like O2 holds no regard for their customers what so ever.

[jonsie]

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@Anonymous wrote:

If Three can let their customers know of any disturbances in their service why O2 finds it so hard? It looks like O2 holds no regard for their customers what so ever.

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You think....?

[MI5]

? Toby has said on here it is a known issue they are working on....

[jonsie]

One thing o2 do care about is their customer base.

[Anonymous]

My last outgoing call on International Favourites was 3rd Dec, an online chat operator assured me that it would be reset, and up and running in 20 minutes without fail. An hour and a half later still no service.

[MI5]

All we can do is wait for @Toby to update us.

[Toby]

Hi guys,

I'll see what updates I can get for you all today. Thanks for the reminder @MI5

[Anonymous]

i feel like Zane_Ty:

why is so hard for O2 to let their customers know there are issues?

After having contacted 2 times O2 support in 2 days i am still waiting for this "service" to provide the service I paid for.

As you can see, last update is from 10-12-2015 09:21 and still not a clue on when this issue is going to be fixed. 

[Toby]

Hi guys,

The issues experienced here should be fixed. If you are still having issues, please post here.

[Anonymous]

I am still not able to use the international favorites numbers. reported it to customer care few minutes back. was asked to expect a call back from technical team.