Solved: Re: International Favorites not been working since...

Anonymous · ‎07-12-2015

International Favorites not been working since 5-Dec

Can you please confirm if it is a global issue or just me?

Toby · ‎07-12-2015

Hi guys,

The service is encountering a small issue at the moment and is being looked at as we speak. It will hopefully be up and running very soon! Thanks for flagging this @MI5, @jonsie and @Anonymous

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

View solution in original post

MI5 · ‎07-12-2015

Someone else has reported it too so I suggest you contact CS for them to investigate.
http://www.o2.co.uk/contactus
@Toby is this known to the team - it's the second similar post in the last few days?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-12-2015

Hopefully it's a temporary glitch but one which I would hope customer service are aware of.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎07-12-2015

Hi guys,

The service is encountering a small issue at the moment and is being looked at as we speak. It will hopefully be up and running very soon! Thanks for flagging this @MI5, @jonsie and @Anonymous

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

MI5 · ‎07-12-2015

Cheers Toby.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-12-2015

Does anyone have an update as to when international favourites service will be fixed?

Cleoriff · ‎08-12-2015

Hi @Anonymous No we are still waiting for an update on this. There has been a technical issue for a couple of days now. Hoping it will be fixed soon:smileywink:

Veritas Numquam Perit

jonsie · ‎08-12-2015

See the post by @Toby above yours @Anonymous

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-12-2015

Toby is the official word on the subject.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎08-12-2015

Hi all,

As soon as I have an update around this I'll let you all know.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

O2

International Favorites not been working since 5-Dec

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable

How do I cancel a order