Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 top up from bank account

i would like to top up from my bank account as it would be easy for me

Resolved! Cannot find order

Already have one device with O2, which we have just recently upgraded. Having recently had a bad experience with an alternate mobileprovider we decided as we had been happy with O2 so far that as we needed to get another mobile we would order via O2....

Resolved! I've got iPhone contract - should I be able to add/share contract with new pay monthly iPad?

Hi, I had a query regarding the possibility of adding a new device to my current contract to share the data. I spoke to 3 different people at O2, 2 in sales and 1 upgrades but none of them seemed to give me any clarity nor were they clued up on 'shar...

Resolved! lost sim card Pay & Go

Hi How are you ?I lost my sim card, if there is the possibility of getting a duplicate of my sim card and my old number?

Resolved! Monthly Payments

So why don't O2 know this? I have contacted them every month for the past 3 months to arrange continuous card payments (my existing card had expired). Each month they assure me they have done this. If its no longer an option, shouldn't the customer s...

Resolved! My Order Has Not Arrived

I ordered about 40 hours ago and payed £7 for Saturday Delivery 8am-8pm, I got the order confirmation email and it said I would get an update about its progress and delivery information (I never got the update) and i also have received no text update...

Resolved! Cancel insurance

How do I cancel insurance as now on sim only as already have insurance for my mobile

Resolved! Not recieveing text messages, after porting over to O2, please help.

I'll try and keep it simple. I can make and recieve calls. I can also send texts to others, but I cannot recieve any texts. I ported over from Virgin Media to O2 on the 7th. I've phoned customer services with the issue, all I got was wait another add...

Resolved! Mis-sold sim only deals

I have been mis-sold two sim only deals today, very annoyed, I got PAC code for one number with O2 and was considering the same for my 2nd number with O2. Then one of the advisors managed to find me a deal which was good enough....So I decided to kee...

Resolved! undelivered SIM

I currently use a pay as you go Lebara SIM card, but I decided to buy a monthly contract SIM from O2 keeping the same phone number. I placed my order on the 25th of November and received an email on the same day that my order has been submitted and t...

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