Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! yearly upgrade programme

Hi, I’ve got a few questions about yearly upgrade programme. I talked to someone in the live chat already but I didn’t get answers to all of my questions.I’ve got a message today from o2 saying it has been 12 months since my contact started and that ...

Resolved! When is abroad not abroad ? when is roaming but still in UK? what is extra and what included ?

HiI'm hoping to get some answers from 02 about this query but the ringback hasnt happened as yet. Last week I went on holiday , this involved ship , coach , train and walking. The venues were the North Sea , Lerwick Scotland, Orkney Scotland, Inverne...

Resolved! No courrier email, chat not working, and no tracking number

My o2 is not alowing me to use the chat feature (normally it will open up and then wait to connect to someone, tonight it won't allow me to open it and it just says "Give us a momentWe're just checking to see if there's an available agent." I bought ...

My 4g isnt working!!

I upgraded from Vodafone a while ago and I managed to get 4g perfectly fine but now I'm with o2 I haven't had 4g. The best data connection that I can get is H+ although 4g has been displayed in the status bar once but it switched back to H+ a few sec...

Monthly bill

I can’t pay my bill this month in full, is it possible to set up a payment plan?

Resolved! No SMS reception & VERY slow internet & Very poor O2 3G Reception

From Yesterday, I can't receive any message! I am able to send a message, but I cannot receive any!?Apart from that, the internet is extremely slow with delaysIn many places, I can't call or receive a phone call, but there is no problem with Vodafone...

Resolved! paying in advance

Hi,can I pay in advance let's say 10 times my avarage bill and have stressless couple of months?

Resolved! change to sim only contract

hi, i am on a 24 month contract which included a mobile which ends on the 18th April.I plan to switch to a pay monthly sim only, staying with o2. I believe i have to give 30 days notice to end existing contract. I want to keep my same mobile number, ...

Data

I have 2 contracts with O2 which are, pay up front for life (PUFL) accounts, that I took out many years ago.before the new EU roaming charges, I was able to access the internet abroad for £1.99 per day, with a 'bolt on' which was fine and it meant O2...

Ending refresh contract early

Hi I am thinking about paying off my o2 refresh contract early. If i do this will i have to also pay future airtime payments or just the device plan? Thanks, Rob

O2

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