Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Adjustment Charge

Hi I have an adjustment charge of £30 added to this months bill. Adjustment charges are defined as "One-off charges that are not covered within your tariff and any credits, refunds or cash returns. Examples of these include bill re-print charges and ...

I've been over charged

I've been overcharged for using my data abroad. I only turned on my data in America for 4 days and have been charged for 6. How do we solve this?

SIM Not Working (Pay and Go)

I have a pay and go SIM which isn't working. The number is xxxxxxxxxxxxxx Is it possible to get the SIM reactivated? John [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Additional name on policy

I've just taken out a second phone using a family plan for my other half, can I add her name to the policy?

Resolved! AIRPLANE MODE left on yet still charges

Hi,I've had an awful year with o2 and charges. Told charges would be refunded but refund still hasn't happened. So, this last holiday to the caribbean I decided to turn all data off and leave phone on airplane mode throughout the 18 days I was away. ...

Resolved! Using my contract in Australia

I'm going to work in Australia for a year or longer and want to take my phone and contract with me. I've seen someone else asked the question on this subject but there wasn't talk of a possibility of just talking to 02 and saying that your living in ...

Resolved! Tarriff error

I have just topped up £15 thinking I had already switched tarrif to the £15 data big bundle, however I'm still on the £10 big bundle, with £5 balance left. I've not used minutes, text, data, etc. How can I rectify this please?

Resolved! Keep my number

Right I've changed from PayG to monthly tried filling in the keep my number form waited over 24hrs still nothing wat do u do n wat Do i need to change it wat info

O2 Travel Charges even for days when I did not use the service

I am being charged 4.99 every day for O2 Travel, even when I do not send messages or make calls from my phone. My data is also disabled. What is going on?

Resolved! Past Bills

hello Is there a way I can get old bills? I have been victim of a scam on my phone and want to claim back what I have been charged but need to see my monthly bills from the past year. Thanks

O2

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