O2 connectivity

[Craske11061954]

I have problems today in connecting with the internet and also making calls- number [removed]. I have managed to make 2 calls today however the call cut off on both occasions whilst I was talking. Please advise as to the connectivity problems today- 19th December 2017 in north Norfolk, Weybourne. Thank you, please reply to my email address [removed]

[MI5]

---

@Craske11061954 wrote:

I have problems today in connecting with the internet and also making calls- I have managed to make 2 calls today however the call cut off on both occasions whilst I was talking. Please advise as to the connectivity problems today- 19th December 2017 in north Norfolk, Weybourne. Thank you, please reply to my email address 

---

This is a community forum @Craske11061954 so please remove personal details and follow our help here

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

[Anonymous]

delete the number and email address @Craske11061954 don’t give personal details!!!

[jonsie]

Check your postcode here

http://status.o2.co.uk

If it's showing no problem then download the My Network app and report it there. 

Customer service here

http://www.o2.co.uk/contactus

[Marjo]

Hi @Craske11061954! Welcome to our forum. Sorry to hear you're having problems connecting - did the guide linked to above by @MI5 help with the issue? 

As mentioned above this forum is publicly visible for everyone and indexed by search engines, so it's best not to post any personal contact details.  

[Craske11061954]

The generic help provided was not of much help- seemingly in my postcode all is well but specifically my connection is not! I understand the point made about personal data- thank you.

[MI5]

The "generic" help also asks you to try your sim in another phone or see if others on O2 are having issues.
Not all issues are O2 network related. Either your phone or sim could be faulty so unless you follow generic fault finding techniques you cannot possibly know where to start to fix the issue.

[jonsie]

I agree. You do need to use a little self help to diagnose the problem. If you exhaust all options then call customer service or go instore. 

[Anonymous]

@Anonymous There is no need to be so abrupt & a little respect. It’s called forum etiquette