Impossible to contact O2

[Anonymous]

I have been waiting now for half an hour to talk to O2 customer service and there's no sign that I'm anywhere near the front of the queue.  Frightful 'music' is blasting my eardrums while I wait.  Why is a =telephone= company so inefficient that it can't answer its own telephone?  To make matters worse, it seems to be impossible even to send an email to O2 now (there used to be a webmail address). 

It's enough to make me abandon O2 and look for a mobile network that is more interested in its customers' interests.  Or does anyone know of a backdoor way to speak to an O2 person or to email O2 -- and be reasonably sure of getting a reply?

Brian

[Toby]

Hi Brain,

Sorry to hear you're having trouble!

If you would like an official O2 response to a query, you could also try sending a tweet to the O2 page. If you're after general advice, you could perhaps ask other members here for help

Also, feel free to send me a message and we can have a chat about the issues you're facing.

[jonsie]

Not sure if this is still monitored but might be worth a try?

https://www.o2.co.uk/apps/help/help

[Anonymous]

Yep I too have been waiting for over 20mins then had a meeting to go to so I’m now on the "your call is in a queue" loop with the same terrible music - I wonder if I was upgrading or buying a new contract my call would be answered a lot quicker - this is not a professional service - On line help is off line it says come back between 7am and 11 pm  it’s now 11:47am so that can’t be right !!!! Getting frustrated and angry and expected more from O2

[Anonymous]

I feel your pain.....i was on hold over 30 minutes the other day and i just gave up.

[Anonymous]

57 mins later and I got through my contract is apparently cancelled by Gemma on Extension 43134 time will tell I also spent over 40 mins on the "Live Chat" who different to what's on this site CANNOT cancel your contract!!

[jonsie]

It may be wise to follow up with a registered letter to O2 just to be on the safe side and have written proof of the cancellation. Address in contact link.

[MI5]

Contract cancellation advice here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Anonymous]

I have been trying to contact 02 on the phone for a week now, try at different times of day and still the same, no reply! I leave the phone playing the dreadful music for up to half an hour. The reason I am calling is because my phone does not recieve calls consitantly, sometimes it is fine other times I get a text from 02 saying I have missed a call, but no missed call on my phone, the only way to listen to voicemails is to dial 1 I can not listen through the iphone voicemail, very frustrating!

[MI5]

Firstly check that you have not enabled "do not disturb" mode.
Secondly visual voicemail will only work if you have the correct iPhone tariff and you have set it up on your phone.
What data tariff is showing in your "My O2" ?