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Can't access services

PaulFrustrated
Level 1: Joiner
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on ‎20-11-2025 11:51

on ‎20-11-2025 11:51

I have a voice mail to listen to,  I dialled 901 - redirected to top up services.
I tried 1750 to check set up of voicemail - redirected to top up services.

I tried 4445 for customer support - redirected to top up services.

My account is active with credit, I don't need to top up.
Virtual online assistant - pretty much useless.

I can't contact anyone to help.  What do I do?

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MI5
Level 94: Supreme
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on ‎20-11-2025 12:23

on ‎20-11-2025 12:23

@PaulFrustrated 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PaulFrustrated
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on ‎20-11-2025 12:36

on ‎20-11-2025 12:36

Thank you MI5.
I was just looking for a solution or other form of support if anyone else had similar issues to contact O2.
I will try their social media, thank you.

 

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