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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International Text charges never sent.

I have 3 PAYG lines with O2.Got one on 07Oct. Topped up £20 for the £20 Bundle.Did the same again on 08Nov. Bundle Renewed. Topped up £20 on 07Dec and an hour later £1.60 deducted for International Text. And as not enough money, Bundle did not renew....

Resolved! Does the Big Talker tariff allow 4G access?

Any info on this would be great Checking online in relation to 4G access on Pay&Go I can find no information to suggest that 4G is not supported on the Big Talker tariff however upon dialing 2202 the IVR service asvises that 4G access is not allowed ...

Foreign Debit card

I live overseas so cannot top up on line or by phone as it accepts only UK registered cards. O2 must lose a lot of business from tourists.Strange thing is that I can top up Broadband SIM I use for my dongle, but telephone SIMs and Broadband SIMs cann...

Resolved! fixed under warranty once but not 2nd time wtf???????

I sent my galaxy s5 off for repair as the ear speaker stopped working. It came back 5 days later fixed. Just over 24 hours after it stopped working again. I took it back to the shop and they sent it away again. 2 days later i receive a txt from o2 sa...

Resolved! Changed to 30day contract still charged old contract rate

At the start of January I changed my 12 monthly contract to a 30 day contract and should have gone down to paying £18.00 I have just checked my account and I have been charged £20 by 02. I have also checked the tariff rate and its says it's the 30 da...

Resolved! Can't pay my bill.

I am seriously getting peeved as to why I can't pay my bill. My card is constantly being declined, mobile app, online, automated service, and when i tall to someone. I have sent money to my housemate at the same address, and its declining his card as...

Re contract handsets for family

Hi iam currently on 02 I hold 6 contracts all up to date and paid on time by direct debit ( took them out for family ) but I need a handset for myself as my phone is now on its last legs iPhone 5, I've been informed that 6 handsets is the max u can h...

WARNING!!! Old Default O2 Contract - Stopping mortgage!!

o2 have placed a default on my credit file in 2011, I have only just notice this.My mortagage adviser mentioned that my credit rating was fine and when the mortage when through they declined due to a £32 outstanding bill, saying that is was too much ...

Resolved! No data on 4G, only 3G at BS15LF for last 6 months all devices and sims

Ever since 4g went live about in the BS1 area phones connect at 4G they rarely get any data. Switching to 3G manually on a phone and you get a decent connection speed. To confirm I've tested this on my sim in serveral hand sets. I've also got many ot...

Resolved! removing auto top up

Hi, I am currently on a pay monthly contract but prior to this contact on was a pay as you go customer and had set up auto top ups. I now get a text message each month saying my auto top up was not a success but I have not found a way to remove the a...

O2

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