Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to pay off the remainder of my contract if I'm upgrading via CPW?

Hello, could someone help i want to upgrade contract early as last time I waited untill it ended which ment my contract went into the next month so i was charged twice when I upgraded to a new contract, im 2 weeks away from being able to upgrade a mo...

Resolved! BOLT ON

HELP: Please How Do I cancel a webdaily bolt on. I did not request for this it started as a default once my All rounder 500 MG bolt on ran out.

International Favourites - bad connection (Poland)

HelloI was interested to know if anyone here also experiences bad connection when using their International Favourites numbers (in particular with landlines in Poland). In my case it is not necessarily that I get disconnected or cannot connect, but t...

Resolved! calls to channel islands

I received a taxt from o2 informing me that calls to channel islands mobiles will not be included in "free minutes" from 4th december. As one of my sons lives there, this will leave me with a real problem !

Unhelpful help desk

The O2 help desk chat room will not help me because my account was recently transferred to me from another member of my family having the same surname but a different initial.This is in spite of me having the cell phone with me, being logged in to to...

Resolved! Sim swap to keep number

So I've recently taken the plunge and got a new phone, but as I got it through a 3rd party (way cheaper than directly through o2) it came with a new sim and new number. Not a problem - I'd already checked with o2 CS (phone, not live chat) and they sa...

Resolved! Help!I returned my phone to 02, it is delivered but O2 said they did not receive it.

I have upgraded my phone begining of march. the next day, i found out that my company was giving me iphone 6. Within the cool off period, i wanted to return the phone. As i ordered online, i was told that i had to post it back to O2 returns. Followin...

Resolved! Student Discount -S7/Edge and other new release phones

Anyone else think o2's terms and conditions for the student discount is very misleading? I went in the other day to upgrade from my Note 3 to the S7 edge, was nearly all ready to go box in hand when I asked about student discount. Only then was I mad...

Resolved! Mistake by O2 advisor

Hello. I upgraded my phone on 22/12/15 and I did it face to face in an o2 store. I discussed with the advisor the tarrif I wanted and it seems she clicked the wrong one and I have signed the contract for the wrong one.I just checked bank statement an...

Resolved! cost od the call

what is the cost od the call number 0333??

O2

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