Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number still not transferred to new sim

I filled in the online form 2 days ago with my PAC code to transfer my number from 3 to 02. I still haven't had any confirmation from 02 that they've received my transfer request nor has my number been changed. How long does it normally take? It said...

Resolved! switching from monthly to pay as you go from abroad..?

hello! can i switch from monthly to pay as you go online?? i'm on abroad how can i do it? thanks

Resolved! Conflicting statements re Voicemail abroad on O2 website

Hi From what I know, when going abroad, I can: 1) Set up an unconditional divert to my voicemail whilst in the UK. That way even if keep my phone switched on whilst abroad, all calls go to my inbox without me getting charged any roaming fees or 2) Le...

Customer service errors not resolved

I spent 3 hours in your Oxford Street office on Wednesday June 18 trying to sharing my data with my other phone. First your customer service said yes it could be done. Changed my phone to 0 sharing. Which of course means I have no data to share. I re...

Travelling Europe - is o2 travel worth it?

Hi Im traveling to europe (western and eastern) for abour 2 1/2 months. I'm wondering whether to get the o2 travel for 1.99/day data or just completley turn on roaming and use wifi. I know there wont always be wifi available though. If i get the o2 t...

Resolved! Spam Text 65065

Has anyone else received a text message from the above number? Message reads: FreeMsg: Use code 0000 to verify your purchase of £4.50 per week I have not signed up for anything and the no money has come out yet? and it better not do!! This must be sp...

Resolved! my phone is barred

my phone is barred and i dnt no how 2 fix it

Unable to get Bundle balance text

I normally text 'Balance' to 20202 to get my 'bundle' balance - minutes/texts/data and get an instant reply.For a week now I do not get a reply at all, so have no idea how many minutes etc I have left to last me until I can next buy a bundle.Very fru...

Resolved! keep PAYG tariff and move to new sim

Hi, I have inherited a phone which takes a micro sim. My current phone has a standard large sim and i'm not confident to cut it down to size. I sent off for a PAYG micro sim which fits the new phone but I want to keep my current number and tariff, th...

unlock iPhone 6

Hi, I am writing this message to suggest O2 to improve their customer services. I have recently received an iphone6 as a Xmas present which my friend bought it from carphonewarehouse in full amount. When I first insert my O2 SIM card and it was lock ...

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